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Date Posted:01:44:56 01/22/05 Sat
I thought I should let everyone who airfreights birds, know of an unfortunate situation which happened to me recently.
I sent a Pair of Peach Fronted Conures from Coolangatta Airport to Adelaide. They left Coolangatta o.k, but when they got to Adelaide, the dramas started.
The Baggage handlers from Qantas, didn't know that there were live birds on board, ....they unloaded the birds, boxed ina normal airfreighting box, together with mail bags, onto a trolley...As they were being transported from the aircraft to the terminal, the box with the birds fell off, and it appears that the whell from one of the trolleys ran over the box, breaking the box open, and one of the Peach fronted Conures flew away....$5,000 lost.
The biggest problem is that, the standard freight cost of sending birds, only covers birds for loss or damage to the value of $1000.
Now I don't think they were lost, or damaged under normal circumstances...I believe that Negligence on the part of the Ramp Services officer (baggage handler) doesn't constitute a loss or damage of goods.
I have put in a claim for the full amount, and still waiting for a response from Australian Airfreight Express.
Has anyone had any similar situations???? I would love to know what the outcome was.