Name (required):

  Expression ^{(Optional mood/title along with your name) Examples: (happy, sad, The Joyful, etc.) help)}

  E-mail address (required):

* Type your message here:
> >Have you filled a complaint w/ the Better Business >Bureau?? >....along w/ all of this documentation. Have you >considered a lawyer? > >dllayna1116 > > > > >>This is long but worth the read. >> >>Thought everyone I know would like to hear about Kia >>Canada and Bay City Kia of Port Coquitlam, BC Canada >>This is a letter that I have emailed someone out there >>on the Internet at Kia. >> >>1. Complaint >> >>I have 2 issues. The first is the car, a Rio RX-V. The >>second is the service at Bay City Kia. >> >>Here's the history of repairs done to my car and the >>treatment we have received at this dealership. All is >>backed up with work orders, emails, wittnesses and of >>course the car itself. >> >>Leased car March 4, 2003 >> >>Bay City >> >>April 1, 2004 >>• Clutch pedal squeaks. >>• Clunking noise from front right tire area. >>• Car bucks at all speeds. >> >>Solution: New clutch and cable, same problem. >> New links, same problem. >> Car didn’t buck for them. >> >>Daewoo KIA Bby 3 days / 8 hrs ea. >> >> >>Days after returned to Bay City because of a thump and >>was told the motor mounts were loose and that I would >>have to return to Daewoo (now Pacific KIA)to have them >>tightened because of the warranty they couldn’t do it. >>I did so but was told at Daewoo that it wasn’t the >>motor mounts but something else. Never told what. >> >>August 17, 2004 >>• Rear wiper button turns on front wipers. >>• Turn signal arm doesn’t turn off the signals >>automatically on corners. >>• Radio sound cuts out intermittently on some >speakers. >>• Clunking noise from front right tire. >>• Fuel pump recall >>• Trany leak. >> >> >>Solution: New wiper motor. >> Turn signal left to wear in. >> New radio, same problem. >> New strut on front right tire, same problem. >> Tightened bolts on trany. >> >>Bay City >> >>At some time was in for another clutch adjustment, >>sensor replacement, car bucking/ replacement of spark >>plugs (was told that one of the spark plugs was gunked >>up due to a possible bad ring and no they weren't >>going to fix that) and other services between August >>2004 and May 2006. >> >> >>May 20, 2006 >>• Clutch problems. >>• Drivers seat sliding. >> >>Solution: Adjusted the clutch. >> Ordered seat base. >> >>Bay City >> >>Called, visited Bay City to see if the seat >>replacement was in a number of times. Once missed an >>appt. for installment of seat. Many times I had to >>take time off work as they swore it was the right seat >>this time only to see it was the wrong seat yet again. >> >>June 24, 2006 >>• Replaced seat base. >> >>Seat replaced with the wrong seat base. Ordered again. >> >>Bay City >> >> >> >> >>August 9, 2006 >>• Replace seat base. >>• Drivers door handle is hanging off the car. >>• Rough idle. >>Solution: Wrong seat base again. >> Was told the door handle had been replaced >>with new and painted. It was the old door handle, not >>painted and now scratched badly. Was told I must learn >>how to open the door with the handle properly.(Huh?) >> Ordered new fuel pump. >> Window wouldn’t roll down after service. >> >>Bay City >> >>August 12 2006 >>Solution: Window channel replaced. I had told them >>this wasn’t the problem and that in the past when this >>window had been taken out it never set back in >>properly. They suggested lubing the window and channel >>and I refused that. Seat base not in. >> >>Bay City >> >>August 26, 2006 >>• Rough idle. >>• Window stiff. >>• Door handle. >> >>Solution: Replaced fuel pump. >> Replaced window regulator. >> Painted and replaced door handle. >> Wrong seat base ordered again. >> >>Bay City >> >>August 31, 2006 >>J. emails partstech@kia.ca about the seat base. >> >>September 26, 2006 >>J. emails S. about part numbers re: seat base. >> >>October 1, 2006 >>• Shifting problems with clutch. >>• Car bucking (has done this intermittently since I >>got it). >>• E brake not holding. >>• Right wiper knocking. >> >>Solution: Adjusted clutch. >> Car didn’t buck for them. >> Tightened E brake. >> Adjusted wiper blade back to position. >> No new seat base. >> >>Bay City >> >>October 27, 2006 >>• Hatch back handle is sticking. >> >>Solution: Lube it. >> >>I spoke to J. about it being 6 mths about this seat >>base. I insisted that he give me numbers for S. and G. >> >>Bay City >> >> >>October 30, 2006 >>I email both S. and G. trying to get someone moving on >>the seat base. I receive an email from G. telling me >>he’ll wait for J. to get a hold of him. I told him I >>wanted HIM to do something about this. >> >>November 3, 2006 >>G. replied to my email saying he had just spoken to R. >> and that they were working on my car at that moment >>and that it would be fixed by the end of the day. They >>didn’t have my car and I told G. this. >> >>Novenber 3, 2006 >>R. phoned me to explain the miscommunication and told >>me they had constructed a new proper seat for me out >>of 2. One being the seat base that was originally in >>my car. I told him I’d be there in 20 mins and how >>long would it take? 1 hour he said. We suggested 5 >>months ago that they make a new seat out of my seat. >>My husband and I met there and asked to see the seat >>base. It had been sitting around for 6 months and I >>wanted to make sure it was still in good condition. We >>waited 25 minutes and during this time R disappeared. >>No sign of the seat they were, “just cleaning up”. >>We have waited 6 months for this to be resolved. I >>went to the reception and asked to speak to the owner >>and was told he was in a meeting. Shortly after I >>started hollering about the service at Bay City, R. >>came around the corner asking, “Where did you go?” “I >>have had enough”, I told him. I left the car there for >>them to work on and expect to pick it up in the >>morning. >> >>Bay City >> >>November 4 2006 >>Arrived at Bay City to pick up my car with a bright >>yellow sign that reads, "MY FIRST AND LAST KIA, A >>LEMON. COURTESY OF BAY CITY KIA!" That sign is still >>in my back window. People see it, ask questions, >>agree, and honk. Customers waiting for service tell me >>all about their problems with Bay City Kia. I'd like >>to think potential buyers left because they saw that >>sign. >> >>We asked to speak to the owner and was told he wasn't >>in but to call Monday and he would help us. Now it is >>Monday and they called to say today isn't good for M., >>how bout Tuesday at 3? We agreed due to lack of choice >>but once again we are being put off and put out. My >>husband drives our tractor trailer every night to the >>interior and back, this change of appointment means he >>won't get his much needed down time. And I have a >>class that I will have to miss. >> >> >> 2. Request >> >>I would appreciate it if you would do something about >>this dealership. I'm not the only ticked off customer. >>I have been lied to by service managers, had inept >>mechanics work on my car and laughed at by my original >>salesman. >> >>I don't know if I am stuck with this leased car or >>not. I am going to look into that. In the mean time, I >>will have no problem driving it and my sign, "MY FIRST >>AND LAST KIA, A LEMON. COURTESY OF BAY CITY KIA!" from >>Powell River to Prince George, malls, recreation >>centres, grocery stores, libraries, Home Depot, work, >>down town Vancouver, I am even thinking about a >>roadtrip to Edmonton. And of course stopping in at Bay >>City Kia regularly for information, service and just >>to say hi. All with my sign in place. In my spare time >>I plan to tell everyone I know by way of the Internet >>about the horrors of owning a KIA! >> >>Mr. & Mrs. T. Harrison >> >>PS >>To update this now... It is Tuesday and I have spoken >>to the owner of the Bay City KIA Dealership. So far >>they are offering to trade in my car for another at >>cost and maybe $2000. off my buy out price of $3440. >>I'm holding out as that's not good enough. I can >>always use a good sign in my back window. >>B. Harrison

Notice: Copies of your message may remain on this and other systems on internet. Please be respectful.