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Date Posted: 18:41:51 10/19/04 Tue
Author: david
Subject: The Body Shop Response re Deleting Webpages - and a reply

teach on wrote:
Date: Tue, 19 Oct 2004 18:17:53 -0700 (PDT)

Subject: Friends of Israel - one and all

To: HumanRightsAward@thebodyshop.com, CustomerCare@Bodyshop.com, usa.info@the-body-shop.com, ukcustomer.relations@the-body-shop.com,
consumer_helpdesk@thebodyshop.ca, feedback.aust@thebodyshop.com.au,
info.sa@the-body-shop.com

CC: jointheboycott@mailcity.com, comments@foxnews.com, ludlum@kfwb.cbs.com, etc.

To The Body Shop:

Whatever you say to any friend of Israel, you say to all friends of Israel. This a 100% open process. It has been from the outset, and it will remain that way. You are under no compulsion to respond.

Regarding your response, below, on the subject of deleting webpages from your website that detail your support for a "right to return":

I have to say that worldwide, there are many thousands of your former customers who have lost respect for your company, not just for interjecting yourselves into the Middle East debate on the side of the Palestinians, but for the way you have responded to the widespread protests.

You say that you deleted your award webpages because your links did not work! But they were working fine for me. It does strain credibility that an international corporation is unable to get its links to work without re-designing its website.

You add that the information was "dated". But the Internet is an inclusive medium, even for two year old "dated" data. There is no logical reason to make accurate historical data unavailable... except in an attempt to hide it.

Then you add that people were getting the wrong impression about your support for a Palestinian "right to return".

No-one has got the wrong impression. You supported a group whose central tenet and reason for existence is to establish a "right to return" for all "Palestinian refugees", and they say so in very clear terms in their very hostile anti-Israel manifesto. You gave them $75,000 worth of support.

Not to mention your donations to "Palestine", the amount of which you have refused to disclose, and the specific recipients of which you have refused to identify.

In my opinion, deleting the award webpages was dishonest. It was also an act of folly given the proliferation of information on your award all over the Internet.

If you want to start a process of reconciliation with the customers you have betrayed and disappointed, I suggest you do the right thing and follow the advice of the petition:

http://www.petitiononline.com/tbsbok/petition.html

Withdraw/retract your award, disavow a Palestinian "right to return", disavow the PLO and its goals, apologize personally to the many millions of supporters of Israel you have offended worldwide, and make a substantial donation to Israeli victims of PLO terrorism, many times more than you have given to the proponents of a Palestinian "right to return", to show that you sincerely regret your mistake.

Sincerely,

David Fankenthal
former Body Shop Customer

------------------------

Human Rights Award wrote:
Dear Mr Frankenthal

Thank you for contacting us regarding the recent changes to information on The Body Shop Human Rights Award available on our corporate website.

We have recently moved and revised the content relating to the Award for the following reasons:

· With the launch of our new E Commerce site at
www.thebodyshop.com all corporate material is now hosted on
www.thebodyshopinternational.com this has resulted in a number of old links to the site failing to connect.

· The last Human Rights Award was presented over two years ago and therefore the content is now dated and has been revised in preparation for communicating new developments on the programme. This has included removal of the detailed profiles on all the winners for the 2002 Award.

· In the case of the 2002 Award winners, some of the
information appears to have left visitors with an incorrect impression of The Body Shop position on peace and human rights. Specifically with respect to the National Committee for the Defence of the Rights of the Internally Displaced in Israel, we would reiterate that The Body Shop, as a commercial organisation, does not take a position on the Israeli/Palestinian conflict other than sharing the widely held desire for a peaceful solution. The Body Shop has not promoted a broader agenda for a `right of return' for all
Palestinians outside Israel, nor rejected Israel's right to exist as a Jewish State. The Award did not endorse any broader campaign work or political positions taken by this organisation.

I hope this information answers your questions.
regards The Body Shop International

--------------------

To The Body Shop:

I looked at your website on Sunday (Sep 19) and was unable to find the several pages which, up until very recently, referenced your $75,000 gift to the National Committee for the Defence of the Rights of the Internally Displaced, an anti-Israel group which advocates a Palestinian "right to
return". These are just two of your several webpages which gave details of that award:

<.pdf>

and now, at time of writing, "cannot be found".

Your award has been extensively publicized and you defended it in detail in your form response which you have been sending to the many offended Body Shop customers who have protested to you about it (see copy of form response
below).

Can you please explain why you have erased the several webpages detailing this award from your website?

If these webpages have simply been re-located would you please provide their new web addresses.

Thank you.
David Frankenthal
Former Body Shop Customer

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