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Also you Web site - though giving (too) much background information on unicode just does not give clear information on how to handle it e.g. importing not simple english text but e.g. croatian via excel (as soon when you say store as plain text (there is no "plain text in excel" it messes up...
Basically: Much documentation - no real value.
>We have uploaded new, easy instructions about
>How to import Excel and CSV files to our FAQ section.