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Subject: The best way to deal with people like this is a well worded (professional and legal) response standing your ground. Reference emails, conversations, your policy, standard practice in the industry, and how far you have already gone above and beyond. I would LOVE to know which school this is so that I too can avoid them.

I feel your pain!
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Date Posted: Thursday, September 11, 08:58:32am
In reply to: MJ 's message, "screaming" on Wednesday, September 10, 04:34:40pm

As hard as it is, leave all emotion out of the letter/email. I find it easiest to write everything I feel down, and then come back the next day and edit out all the emotion. Have someone close to you read it if you are worried it may still be emotional or not professional enough.

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Subject Author Date
oh I feel for you!! I've had a few crazy customers over the last year and can totally understand what you are going through. big hugs!! I ditto the letter stating all points as I find dc's don't remember what happened and don't give way! (NT)smdmThursday, September 11, 02:01:38pm

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