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Subject: As a dress buyer, I would like to agree with the OP, that the dressmaker's communication should be better. And yes the dressmaker should give the customer some sort of idea when the sketch will be ready. I'm sorry, but so many of the dressmakers have HORRIBLE customer service. It really only takes a few minutes to reply to an email - and certainly the dressmaker can give an idea (like a week, 2 weeks) of when the sketch will be ready. We used several BNDM before and they had horrible.. ..


Author:
mom
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Date Posted: Thursday, April 24, 07:58:57am
In reply to: Worried Mother 's message, "Ive ordered my daughter's new dress from well known SNDM , had skype consultation, picked colors and requested the dress for 1st week of May. Have heard nothing since April 2 re progress. Emailed her twice with no real response. She hasn't said design is even ready yet. Deposit for the dress was paid December last year. What else should I do?" on Wednesday, April 16, 09:36:15pm

communication - so now I'm using a SNDM and she is great with communication and gave a sketch already. I dont see whats wrong with expecting great communication. Obviously this dressmaker is lacking if she's been asked for a sketch many times and won't reply about it!

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Replies:
Subject Author Date
I agree with what you say, but we don't actually know what the OP has written in her emails. She did say the dressmaker has acknowledged her emails, so she is not being totally ignored. Other than that it is all speculation on our part since we don't know what all the emails say. And as has been pointed out before, what can we do about it anyway? (NT)Nothing we can do.Thursday, April 24, 09:49:23am


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