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Subject: You offered to alter and customer declined. They have dresses for over a year so the dresses are theirs. They can sell them if they like.


Author:
You did your part
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Date Posted: Saturday, August 03, 04:03:48pm
In reply to: anonymous 's message, "Client problem has escalated" on Saturday, August 03, 11:45:09am

Imagine complaining to a store a year after buying something, crazy!

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Have they worn the dresses more than once? If only once, perhaps the problems showed up then, and might be expected to be fixed after one wearing (though I would agree a year later is pretty unreasonable). If they've worn them more than once, I would have thought you had no further responsibility to fix any problems. (NT)Just my opinionSaturday, August 03, 04:16:05pm


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