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Subject: Re: Pls share experience on T5

Xur and the Codan Armada
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Date Posted: 04/29/05 Fri
In reply to: Aryo 's message, "Pls share experience on T5" on 12/29/04 Wed

I have had several annoying experiences with tech support and with my hardware. The first T5 would not charge. I went through several power supplies but the only way I could charge it was with the international adaptor. After sending me 5 replacement power supplies Palm finally consented to a replacement unit.

The next problem was with a wi-fi card I purchased about 4 days after the unit. I would have bought them together except that the drivers weren't available yet and the person I was talking to at palm would not let me buy incompatible hardware. But. here it is 5 months later and the wi-fi card BROKE INTO ITS COMPONENT PIECES. I have been playing "phone tag" with the tech support people who want to diagnose my problem. They want to know if the card still works. Well, surprisingly enough, it doesn't. I had to read the warrantee off their web site to get them to authorize a return/replace on it. And even then, this took an hour of phone conversation and hold time.

I have called at various times of the day or night - the advantage of 24x7 customer support, and I have never had a hold time less than 10 minutes when talking to customer support.

Now, about the device itself, I got it so that I could read e-books and listen to music while traveling. I really like the big screen and the built-in software bundle. There is lots to enjoy about this product. It does crash sometimes, but as this is my first device I can't tell if it is an unusual amount of crashing - about once a week it seems to want a reset.

I have no problems syncing it using missing sync. If I do it is because MS's monitor program has terminated, and a logout/login fixes that. I enjoy using it and have become much more organized as a result.

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[> Subject: Re: Pls share experience on T5

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Date Posted: 04/29/05 Fri

One thing you should know about the T5 (I bought one to replace my Zodiac and ended up sending it back...)

This I gathered from Red Mercury and Mapopolis folks; The T5 does not have 64MB of RAM. It has 10MB, none of which can be really accessed for storage. It's just dynamic memory. The 64MB of RAM is faked by the system. Everything is stored in the Internal card system, and when you launch an app, it transfers everything to that 10MB while you're using it, and transfers it back when you're done. The best comparison is that it works almost just as if you were launching everything from an SD card... What that means is that launching apps will be slower, and some apps with a lot a data will be ultra slow to close (movie mentor is 16 seconds to close, mapopolis 12 seconds). So, once you understand that about the T5, it's whether or not you can deal with the slow launches and application switching. Once you're in an app, it works fast.

The funny thing is what happens when you move en app from RAM to the internal card. If I'm right, the T5 just pretends to move it, when in fact it stays where it is, in the internal card.

That's weird stuff, and that's why the T5 is slower than a 200mhz Zodiac in many regards. That's also probably why the picked that 512k memory chunk thing; from what I read, the NVFS is faster at moving large chinks of data. The fact that the T5 can transfer data so fast is amazing, but it's still slower than if you had real RAM storage.

That's a lot of inconvenience just to have all your data "safe" even after losing battery power...

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