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Date Posted: 21:49:38 08/31/07 Fri
Author: Javed

By Javed – 22 November 2006

Our information technology minister last month said the Government was to equip all government departments with computers. The fact is there is hardly any Federal, Provincial, local or semi autonomous office which does not has computer or internet facility created in the name of giving public a quick response but which facility hardly is used for public purpose. For what purpose these computer and internet lines are used is not clearly known and is a mystery. Pakistan Post Office some years back with much fan fare introduced in major GPOs of cities public internet cafes most of which are closed since long. GPO Saddar Karachi was equipeed with 6 computer, it is closed since four years where have gone computer ALLAH the great knows better. On lot of expense and on huge publicity on TV a hotline central web On Line complaint Center was created in Islamabad. Many dear ones were posted. Now it has been removed from the net and auto generated advice is given “contact there area 18 complaint”. Why was it created in the first place?

A similar On Line complaint cell Cell has been created in the Sindh Governor House. But does anyone takes any action on complaints filed with the Center? Last year in 2005 I filed a complaint against Registration No. PRB-2652-05 and PRB-3002-06. Another complaint was filed against No. PRB-2670-06. Till today I have heard nothing. What is worth of then such complaint centers at so high level. If this is the state of high level On Line complaint centers, then one can well imagine what care or attention ordinary complaints centers eg 18 for telephone purposes etc would give to public complaints.

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