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Date Posted: 13:45:56 05/08/07 Tue
Author: Board Owner
Subject: To those that have written us...

Everyone:

We are reading your letters. Thank you for writing to us. We are saving each and every letter. We care about you. We are sorry for all of your losses. We understand what you are going through. Our dog is very sick, my best friends dog is very sick. Another one of my close friends has lost his dog.

We are responding to everyone today. If you do not receive a response tonight, something is wrong with your email service. Keep the letters coming.

To the Nutro Company, our pets are like children to us. This is not about money, this is about your company being accountable for what is happening to our pets. We care for our pets deeply.

If you cared anything about your customers and their pets, you would have the decency to at least return their phone calls and follow up with them. You are a huge company. If you cannot handle the call volume, that is troubling. Hire more people to be on your staff.


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