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This is something close to me and I am in full agreement with your mum. I have shared this but not for some time, I have worked at Walmart for years, when it comes to misbehaving and bratty children and their parents I have seen and heard it all.
I have witnessed a some mothers who have done and said as the one you saw, moms that don't care at all what their kids are doing or how loud they are, I have also watched some pull their kids into the ladies rest room or family restroom and spank.
One cute funny story that I saw and heard was a man who I assume was the children's dad, the kids were being brats and he said "if you don't calm down and behave I'm going to tell your mother when we get home."