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Subject: Re: paasche customer service

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Date Posted: 11:32:11 08/02/06 Wed
In reply to: Mrs. Ruth Ann Dietrich 's message, "Re: paasche customer service" on 17:23:05 04/03/04 Sat

>>Paasche Airbrush Co.
>>7440 West Lawrence Ave.
>>Harwood Heights, IL
>>Tel: 708.867.9191
>>Fax: 708.867.9198
>>Email: info@paascheairbrush.com
>>WEB: http://www.paascheairbrush.com
>I orginally ordered on Feb. 19/2004 old style
>replacement parts for Paasche Model H Airbrush. we
>wanted all the parts that were in the little box on
>your parts list, that was faxed to us. We were only
>sent one h-175 air valve assem. at a cost of $8.20
>plus shipping of $8.00 plus we has to pay duty. We
>did not get part 28 - 29 - or 30. I called into your
>company on March 1/2004 and spoke to and spoke to
>Brian about this matter. He said he would send out
>the rest of the parts and there would be no shipping
>charges to us -- as they were not in the first order.
>Today is April 4 and I still have not heard anything
>from your company. Our original order was shipped on
>Feb. 23/2004 and the invoice number is 568936 salesman
>12 -- and we paid by mastercard. I am very
>disappointed in the response I have received so far.
>If you are not able to send me the parts - maybe there
>is a dealer in Canada that I can deal with.
>Hoping that you will respond as soon as possible to
>this email.
>Mrs. Ruth Ann Dietrich
>327 Ottawa St. S. Kitchener, Ontario Canada N2G 3T8
>phone number is 519 - 744 - 2199 fax number is the
>same as phone number or our email is radbert@golden.net

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