Re: Problems and Responses... -- VoyForums General Support Board

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Date Posted: 19:57:31 06/18/00 Sun
Author: Thank you.
Subject: Re: Problems and Responses...
In reply to: :-) 's message, "Re: Problems and Responses..." on 18:37:17 06/18/00 Sun

I don't think we need you to answer every posting when everyone seems to be having the same issues, but the announcement forum you have linked from here could be used in the same way a lot of places like ISP's and hosting companies list "Network Updates and Outage News" type things. Just drop a note in the announcement forum saying "Sorry everyone, we are aware of some current problems with forums not being accessable, we are working on a memory problem with our database system, and are as quickly as possible trying to solve it." Then when you figured out some peoples forums were going to get blown away even after your hard work, just make a similar small annoucement stating as such... that way instead of keeping everyone in the dark, and then you making a HUGE announcement, take 2 minutes, every 2 days, and just post some updates, if updates are needed at the time... Hell, you could even just make a posting about "Hey, everything is still running smoothly after our major issues 2 weeks ago, but if you are still having problems with anything, please drop the problem in the tech support forum." Might put a date of last posting next to the link to the Announcement forum on this tech support forum page, so others will possibly see that they should go read the updates before bitching about stuff you are already working hard on.

By the way, thanks for the great work you guys do here... there maybe problems from time to time, but compared to the REALLY slow nature of other places like this, or the lack of configuration, or the limited number of postings place put on forums... this still is the best place to go in my opinion...

> Thank YOU for your very lengthy and informative
> explanation.
>
> Just two responses.
>
> Why don't you use the Bugs and the Announcements
> forums that were set up by yourselves as
> administrators for periodic updates. The
> announcements forum only has a very old, single
> posting.
>
> Why don't you add a "bitch" forum? Or a "gun and
> roses" forum, where you promote the more
> balanced situation of "real life" -- some people
> really like what you do, while others are unhappy
> at something you do. Put that forum as another
> link off of this one, just like you did
> with the announcements forum.
>
> Establishing some mechanisms by which people can let
> off steam are a lot more effective in the long run than
> denying those mechanisms. I agree that this forum is
> inappropriate for bellyaching, but you provide no
> alternative.
>
> Thank you again for spending all that time to give the
> details. From my side, it is much appreciated.

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