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>When all the phonelines of the Environmental Waste >Charges section of the Environmental Services section >of South Dublin County Council are busy, the >switchboard operators shunt extra calls to me, even >though my experience extends not much further than the >processing of Litter fines. > >The important bits of that statement are "all the >phonelines" and "busy". > >So yesterday, when a gentleman phoned to enquire about >a payment for his garbage collection, I wrote down his >details on a piece of paper and carried them around to >the desk of a girl working in the Environmental Waste >Charges for her attention. > >She thanked me politely and sweetly added: "In future, >will you just transfer the call over here rather than >walking around with a piece of paper?" > >Oh dear.

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