The Herts Smart Scheme, a partnership between Hertfordshire County Council, Arriva Group and Transmo -- Anonymous

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Subject: The Herts Smart Scheme, a partnership between Hertfordshire County Council, Arriva Group and Transmo

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38% inconvenient only renewing at bus stationshttp://www.atco.org.uk/policy/atcosmart.htm
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Date Posted: Friday, May 02, 07:44:42am
In reply to: This next phase will enable interoperability between the Hertfordshire and LT Prestige schemes 's message, "Hertfordshire�s Smartcard expands beyond public transport origins Janet Taylor, Sales and Marketing Manager, ERG Transit Systems (UK) and Spencer Robeson, Hertfordshire County Council" on Friday, May 02, 07:28:09am

Exhibit 1: Passenger Opinions from Survey of Arriva/Metro Trial users

90% easier than cash
85% main benefit not finding change for each trip
74% saves time on bus (95% quicker than cash)
22% replaceable/refundable/secure

86% satisfied with video camera issue
55% want on-bus renewal
55% interested in electronic purse

Most ceasing to use because only on 1 route (65%)
38% inconvenient only renewing at bus stations

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