Re: Problem resolved -- Back Talk

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Subject: Re: Problem resolved

Author:
Dana

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Date Posted: 12:33:57 08/18/01 Sat
In reply to: Meghan 's message, "Re: Grrrrrr" on 07:39:40 08/18/01 Sat

We went in last night and talked to the sales rep. She had already talked to the manager about the problem and offered the following to rectify the situation:

1. We are to keep this furniture for our use until the new furniture is made and delivered, at which time the damaged furniture will be removed.

2. They deducted $150 from the price of each piece.

3. They gave us a $75 gift certificate for the store.

4. The furniture will be delivered to the store, and inspected by the manager before it is delivered to us.

We didn't make any demands, this is what they offered. To me, the true test of customer service is what the company offers to do to rectify the situation. I always have a clear idea of what I'll find acceptable as a solution, and use that to guide my decision of whether the company will be given a second chance.

We're satisfied that this company wants to retain our business. I have a feeling that the next delivery will arrive in pristine condition.

~Dana

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