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Date Posted: 05:05:07 04/29/13 Mon
Author: tscience (technology)
Subject: Solving Software Issues with Remote Web Access Support

Anyone who has a computer at home or uses a computer at work knows the importance of keeping it optimized and updated, and the role that remote support plays in keeping their productivity up. Computer issues are not only confusing for those who do not know about it, but also frustrating and they reduce the productivity of staff in office. The worst part is that quick fixes never work for most computer issues. The problems pile up if they are left for later and when the user lacks the technical knowledge to identify them and solve them.
Of course, a lot of computer issues have rather simple solutions that you may stumble upon from time to time, but for the most part they require conscious effort and lots of time just for getting to their root cause. What should employees, who have to tend to their actually job responsibilities instead of troubleshooting computer issues, do if such situations arise? The last thing they should do is learn computer troubleshooting and software engineering. Instead, it is best to go directly to those experts who have the technical knowledge already, and that is where Remote Web Access Support services come into the picture.
Common computer issues and symptoms
Here, let�s take a look at some of the most common computer issues faced in daily life and how to at least identify them using their symptoms:
� Slow computer
Any computer begins to drop drastically in speed after a couple of years of use. This happens in the best and most expensive computers and not just in defective ones. Every computer suffers this fate if it is not cared for and maintained properly. There are several other factors in play here as well, like a full hard drive, fragmented data, harmful software, and even something trivial like the wrong date and time.
� Malware
Malware is the term used to describe any harmful software in a computer. It includes viruses, Trojans, spyware, and others. These programs are designed with a specifically malicious and unethical intent, like stealing confidential data in your computer, slowing it down, or causing harm to it. Some common symptoms of any malware include a sudden slowing down of the machine, the appearance of new and unknown icons and files around the desktop and other folders in the computer, data getting lost, deleted, or corrupt, system freezes, operating system or hard drive crashes, and frequent popups appearing for no reason. If the malware is particularly serious, you need specialized computer support to sort out the mess.
� Slow internet
A lot of users complaint that they do not get the same download speed that was promised by their internet service providers. However, this mostly happens because of improper network configurations. Setting up a network connection properly is not as easy as it seems, though, and it involves lots of elements like protocol settings, gateway setup, browser setup, firewall and router setup, and much more.
Using Remote Web Access support
The conventional way of solving computer issues is to take their computers to a service center directly, but this takes a lot of time, effort, and money. Today, it is possible for you to find all the support you need through internet-based remote support companies. These companies hire expert computer technicians who use a remote computer program like the RHUB remote support appliance to take over your computer directly, find the issue, and resolve it. All this is done from their own offices without them having to come to your home or office.

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