Re: Toms' Farms, Corona Ca. -- TimeTrial.org Message Board

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Date Posted: 20:19:01 01/08/08 Tue
Author: Gary W. Noblitt
Subject: Re: Toms' Farms, Corona Ca.
In reply to: ruey38 's message, "Re: Toms' Farms, Corona Ca." on 13:59:00 04/11/04 Sun

MY WIFE AND I DRIVE FROM SAN JACINTO TO SHOP AND ENJOY WHAT TOM'S FARM IN CORONA HAS TO OFFER US AND MY GRANDCHILDREN. WE HAVE ALWAYS BEEN PLEASED WITH THE PRICES AND THE QUALITY OF FURNITURE WE HAVE BOUGHT.

RECENTLY, WE WERE IN SAN BERNARDINO AND SAW ANOTHER TOM'S FARM WITH A GOING OUT OF BUSINEES SIGN SO WE STOPPED. WE MADE A PURCHASE THAT CAME TO OVER A THOUSAND DOLLARS. WE FELT WE HAD ANOTHER GREAT SHOPPING EXPERIENCE AT TOM'S FARM. THAT IS UNTIL THEY DELIVERED OUR STRESS O PEDIC MATTRESS. IT TURNED OUT TO BE SOME OFF THE WALL BRAND NOT EVEN CLOSE TO WHAT WE HAD PURCHASED AND VIEWED FROM THEIR FLOOR MODEL.

MY WIFE CALLED THE STORE EXPECTING TO HAVE THINGS CHEERFULLY CORRECTED. INSTEAD THE STORE MANAGER, STEVE REED, ARGUED WITH MY WIFE AND REFUSED TO HELP US. AFTER ARGUING FOR ABOUT 45 MINUTES, HE AGREED TO FULLY REFUND OUR MONEY. MY WIFE CALLED THE OTHER STORE IN CORONA AND SPOKE WITH TOM JUNIOR WHO WE BELIEVE WAS THAT STORE MANAGER. MY WIFE GAVE THE DELIVERYMAN HER CELL PHONE TO TALK WITH GINA. GINA ASKED HIM WHO GAVE HIM THE MATTRESS AND TOLD HIM HE HAD THE WRONG MATTRESS. THEY TRIED TO TELL US THAT IT WAS A STRESS O PEDIC WITH A FOREIGN LABEL. MY WIFE CALLED STRESS O PEDIC AND THEY SAID HE WAS WRONG AND THE LADY SAID THAT SHE HAD NEVER HEARD OF THAT LABEL. MY WIFE REQUESTED THAT THE GENERAL MANAGER GIVE US A CALL. HIS NAME IS ROBERT LAZARMO. THE MATTRESS WAS DELIVERED IN THE EARLY AFTERNOON AND AS OF 8:15 PM, WE STILL HAVE NOT HEARD FROM MR LAZARMO. BEFORE WE CONTACT THE BETTER BUSINESS BUREAU AND TAKE FURTHER ACTION, I BELIEVE TOM'S FARM IS AN HONEST COMPANY AND WILL CORRECT THIS INAPPROPRIATE ACTION TAKEN BY THEIR SAN BERNARDINO STORE. I LOOK FORWARD TO HEARING FROM YOU.

SINCERELY, GARY W NOBLITT

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