Re: Screen Froze on Zire 31 -- New England Palm Users Group

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Subject: Re: Screen Froze on Zire 31

Author:
Michael Steinberg

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Date Posted: 16:09:04 06/28/04 Mon
In reply to: MDR 's message, "Screen Froze on Zire 31" on 14:23:37 06/28/04 Mon

First, accept the fact that you may have lost any data you have added directly to the device, if you did not do a hotsync or back up. For inital entry to data to a new device, I would reccommend using the desktop, then hotsyncing to the device.

If the screen is frozen, I would suggest first trying a soft reset. While I don't own a Zire myself, a soft reset is normally done by using a push pin available on the stylus to push the reset button ONCE. The reset button is usually located on the rear of the device, or occasionall on the bottom. If your not sure, check the manual for instructions.

If a soft reset does not solve the problem, you may have to do a hard reset. Again, follow the instructions in the manual.

Please let me know if this helps.

>I just got a Zire 31 as a graduation gift. I was
>putting in some new information and the screen just
>froze. None of the buttons are responding. I can't
>turn it off. The screen hasn't changed in hours. Does
>anyone know what to do?

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