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Wed, Nov 30 2022, 3:01:10Login ] [ Contact Forum Admin ] [ Main index ] [ Post a new message ] [ Search | Check update time | Archives: 12345678910 ]
Subject: Re: Encounter with Oriental Travels


Author:
Naresh
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Date Posted: Wed, Dec 28 2005, 1:09:24
In reply to: Naresh 's message, "Re: Encounter with Oriental Travels" on Wed, Dec 21 2005, 1:22:00

Went back and forth from CASE to Oriental Travels (OT), about 4 times in a day (9am to 6:30pm). Why? OT was playing with the dates on the acknowledgement letter.

I demanded that they sign with company's chop on the Notice of Cancellation. They only wrote their name and chopped on the letter. They REFUSED to sign saying that they have written their name on it and that is sufficient as it has the company's chop on it already.

On the Acknowledgement letter it has 3 parts. Top part was the "Date of Processing", whch they said they ONLY do it on Thursdays (one day a week). How conveniently it's a "Thursday" as the psycho session was on Sunday and we are to submit the Notice of Cancellation by the 3rd day, i.e. Wednesday. The 2nd part was the Date of Return of the documents. This was correctly put as 21 Dec 2005. (Can't recall the 3rd part. It's filed up in the cupboard now.)

But although it was correctly put as 21 Dec 2005, that too after I had gone back and forth with CASE and OT a few times and finally I told the receptionist off, why can't you just reissue me with another acknowledgement letter since this "letter" is so messy with several cancellations and chops all over for the cancellation? Her answer, sorry we can't. Company policy. %$#&!

They swindle several thousands of dollars from us and cannot afford another cheap piece of photocopy paper with some standard acknowledgement pre-print and mostly handwrittened on the spot by the receptionist. Crap!

I went out of the office and found an elderly couple (roughly in their 70s) and spoke to them about OT. They said that they have been conned about more than a year back. They have fully paid up now. They have never received any Gift Certificates as promised during their psycho session. Mostly when OT quotes them the price of the "resorts", they are usually from other agencies like SA Tours or Chan Brothers etc. The old couple have to kick up a fuss with OT before OT can give them a small discount. The old couple never book flights from OT, only accomodation.

In the psycho session I had on 18 Dec 2005, I was assured an average of 40% to 60% off the existing market price for accomodation and flight. Total crap!

Now CASE tells me that since I have the Notice of Cancellation which I took down personally as well as couriered down to them as well on the same day (this was a must for proof that I had done it on time), I now have to play the waiting game to see if on the 22nd of January 2006, I will get my refund of S$3000 or not. The papers I have should be able to hold up in court as it is not I but THEY (OT) who will have to explain the inconsistencies of the dates on the acknowledgement letter.

Will keep you folks informed of the outcome in late January 2006. Wish me luck!

Merry Christmas and a Happy New Year!

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Replies:
[> [> [> [> Subject: Re: Encounter with Oriental Travels


Author:
kavidhev
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Date Posted: Fri, Jan 13 2006, 15:42:26

Hi friend,

I also lost my 3k with OT. Next day of my signup i cancelled

my agreement. OT gave me a photo copy of cancelled agreement

in which there is no company seal or logo. they have written

in that they will refund in 90days. Can I go to CASE.

Please advice.
thanks,

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[> [> [> [> [> Subject: Re: Encounter with Oriental Travels


Author:
Rama
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Date Posted: Wed, Jan 18 2006, 21:10:57

I too got into similar mess. But they refunded me but only after 90 days. Pl cancel before the 3 days cooling off period.
Got back my money. Did not go to case. I did have an option to go in case they defaulted the 90days agreement
Rama

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