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| Tue, Jun 18 2024, 2:09:25 | [ Login ] [ Contact Forum Admin ] [ Main index ] [ Post a new message ] [ Search | Check update time | Archives: 1, 2, 3, 4, 5, 6, 7, 8, [9], 10 ] |
| Subject: CPFTA - Effective date : 1 Mar 2004 | |
Author: George | [ Next Thread |
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] Date Posted: Thu, May 05 2005, 16:03:36 In reply to: George 's message, "CPFTA - Effective date : 1 Mar 2004" on Tue, May 03 2005, 16:56:34 Please see TNP article on 5 MAY 2005 - 'Case recovers record $2.6m in refunds' - by Kor Kian Beng (Page 4). The article states that the highest amount recovered is from timeshare firms and car dealers. According to CASE executive director Seah Seng Choon, "The CPFTA has certainly enhanced the protection for consumers and previously grey areas have now become black and white. "For example, we were able to get the direct sales and timeshare companies to refund to consumers quite easily for breaches relating to the cooling-off period, which is provided for under the Act." Timeshare companies accounted for $2.1 million in refunds last year - over 80 per cent of Case's total refund amount of $2.59 million. In 2003, timeshare companies had also accounted for a major portion of refunds with nearly $1.5 mllion - around 66 per cent of the total $2.26 million amount. REPAID IN FULL One consumer that Case helped was Mr James Zhang, 30. The engineer had forked out $16,800 for a timeshare package last December. Two weeks later, Mr Zhang learnt that the company would not be able to deliver on some of the terms of the contract. He decided to back out. But when he sought a refund, the timeshare company refused. The dispute dragged on for nearly two months. Eventually, the disgruntled consumer went to Case for help in late February this year. Within two weeks, Case was able to resolve the dispute. It noted that that the consumer had not been briefed by the company on the three-day cooling-off period he was entitled to under the CPFTA regulations. Case managed to get the company to refund Mr Zhang the full sum of $16,800 at the end of March. Said Mr Zhang : "I'm very happy with Case's efforts and help. "When I went to Case for help, I was expecting to get no more than 80 per cent refund. "Now I know who to turn to should I encounter unfair retailers in the future." [ Next Thread | Previous Thread | Next Message | Previous Message ] |
| [> Subject: 3 days cooling off period | |
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Author: Rashid [ Edit | View ] |
Date Posted: Sat, May 07 2005, 21:12:45 I feel the 3 days cooling off period does not help most victims. We only realise what was verbally promised would later be denied when we asked about them weeks or months or even years later. Take the cashback scheme some are offering for example. Also, we would probably not book a resort within the three days, so how to tell within the 3 days we were misled? Trying to book a resort through the timeshare exchange program is not so hassle free as presented to us before we sign the contract. [ Post a Reply to This Message ] |
| [> [> Subject: 3 days cooling off period | |
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Author: sgwatchdog [ Edit | View ] |
Date Posted: Sat, May 14 2005, 22:12:43 3 [working] days cooling off period only starts if timeshare company does 3 things 1. give u notice of cancellation form 2. fill in part a of the form 3. explain the 3 day cooling off period to u if not, the 3 days will not begin to run Consumer Protection (Fair Trading) Act http://statutes.agc.gov.sg/non_version/cgi-bin/cgi_retrieve.pl?actno=REVED-52A&doctitle=CONSUMER%20PROTECTION%20%28FAIR%20TRADING%29%20ACT%0a&date=latest&method=part Consumer Protection (Fair Trading) (Cancellation of Contracts) Regulations http://www.mti.gov.sg/public/PDF/CMT/frm_LEG_CPFTA_Act_Canc_Reg.pdf CPFTA FAQ http://www.mti.gov.sg/public/FAQ/frm_FAQ_Default.asp?sid=2&cid=1853 [ Post a Reply to This Message ] |