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Date Posted: 11:01:36 09/20/04 Mon
Author: Dex
Subject: Re: Export to Excel
In reply to: Ruth Baker 's message, "Export to Excel" on 11:33:31 09/16/04 Thu

>I am having trouble exporting query results to Excel
>in Membership Suite: when I click on 'export current
>results' and select "C" as my local drive, it tells me
>that the drive is not available. It appears to me
>that the program is trying to access drives at AFT
>rather than on my local machine.

This is usually due to the security setting on your Citrix client window. At the top-left of the window, you should see a small copy of the Citrix icon. The latest-version icon looks like a black "i" with a red dot. Older versions look like a miniature group of multicolored buildings, or a white square with black script.

Anyway, click that icon. On the resulting menu, one of the options is "security status". Click that. Change the setting to "Full access for all applications" and "never ask again". The wording is slightly different depending on your Citrix client version, but it all does the same thing.

After that, you should be able to see your local hard drive.

>Also, when I try to view the latest documentation on
>Mem Suite, the PDF version of the manual won't load so
>I can't find out how to fix the problem! Grr.

Do you have Acrobat Reader 5.0 or later? A fresh copy of the reader may fix the problem.

Dex

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