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Date Posted: 10:55:22 09/16/05 Fri
Author: P
Subject: 4 sharing

in some context or in marketing approach, we wl find some customer wl be delighted the serivce provider did some suprise to them, then the customer wl hv expectation next time, of course, when they ar satisified, they wl happy, on the other hand, if they don't satisified, some wl not happy, some wl make complaint, some .........maybe like me, do not angry, and think another way to release myself, don't expect too much.

again, i just to tell, i wanted to be frank anytime. i don't want to hide and get the story on the table next time.

thks for reading my email. and thks 4 ur time

cheers,
Alison

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