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Subject: Your Business Should Thrive No Matter Who Competes With You


Author:
Dennis S. Vogel
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Date Posted: 00:54:46 07/09/07 Mon
In reply to: Netflix competitor 's message, "Re: Competitive Situations Are Almost Never Impossible" on 14:31:17 07/04/07 Wed

Maybe discounted game & system rentals could be a bonus for renting certain (low demand) movies or a big transaction size.

I recently heard how many TVs are in homes on average. I don’t remember the numbers, but it’s more than one. Parents & children can play games or watch movies in separate rooms. Children can play games for a small price, if parents rent enough movies for themselves or children.

Since you have some games & systems, you should get some revenue for them. I read a store like yours has to rent a movie about 25 times just to break even on it. I don’t know if you’re at the break-even point for any games or systems, but you should get them in circulation to some extent, unless a discount would mean you’d have too much labor (to check the systems back in) for too little (if any) profit.

I haven’t fully formulated this thought & I don’t think I have enough information to do it. But you, & business owners you’ve worked with successfully, may be able to combine some marketing money to buy a new game system & games to use as prizes or bonuses. But since this would seem to benefit you more than them, you’d have to find a way to make it more to their advantage.

If you have contests or drawings, be sure you don’t violate any laws. Laws vary among jurisdictions but you shouldn’t require somebody to purchase something to get a chance to win a prize. Be sure a lawyer checks each part of your proposed promotion. In the USA, you can find pertinent laws in books & government web sites. But there may be other laws you won’t find easily &/or interpretations & court precedents.

Depending which categories those other businesses are in, there may be some games, which fit those businesses. But be careful, if it were a game about animals trying to escape, a grocery store or restaurant wouldn’t be a good match unless they’re vegetarian-oriented.

Dating Game
Depending what’s available for people on dates near your store, people’s best option could be watching movies at home. It also depends on people’s time & budgets.

You may be able to find video & audio tapes, DVDs, books, magazines or individual articles about relationships. You may be able to team with a dating service/single’s club &/or bookstore. By adding information & services like these, you wouldn’t have commodity business; you’d have a special, differentiated business. Eventually you may add wedding & child care information to attract & keep customers who are out of the single dating stage.

You can’t afford to stray far from your video focus, but apparently you can’t afford to be too narrowly focused.

Focused businesses can be centered on a strong Unique Selling/Strategic Propositions. Positioning doesn’t work with fuzzy concepts. Positions can’t be defended (against competitors & consumer apathy) if they’re too thin & narrow. Al Ries & Jack Trout used a ladder analogy for positioning. I’ll take it further by stating, you’ll make marketing harder for yourself if you try to occupy multiple rungs on 1 or more positioning ladders.

I know many big businesses have multiple product/service lines, but they’re either weak &/or positioned on something other than products or services. Example- Wal-Mart is “focused” on “Always Low Prices!” It used to claim to always have “the low price.” It was probably an attempt to get people to think W-M has the lowest prices, without having to prove it.

W-M also claims to have “The latest products at the greatest prices from your local Wal-Mart ad.” It’s vague & can mean different things to different people. This may seem ideal since it can appeal to many, but it’s hard to fit into a referral program. If specific customers can’t say meaningful, specific things to specific people, referral programs don’t work well.
Bubba- “Hey, you can save money by shopping at Wally World.”
Red Neck- “But save money on what?”
Bubba- “On shopping for just about anything.”
Red- “I know ABC Hardware has what I need, I’ll go there.”

There should be a definite answer when anybody asks, “What does XYZ sell?”
If it’s vague, people are less apt to talk about positively about it or maybe not talk about it at all. It applies to the business (product/service) name also. “That place next to ABC Hardware” is in trouble if people don’t know the name or know how to pronounce it. It’d be like an old “Fluckers” skit of Saturday Night Live. Chase, Ackroyd. Belushi, Morris & Curtin were trying to outdo each other to have the most disgusting name for a jam. Finally they talked about the name that’s so disgusting, they weren’t allowed to say it on TV. Jane Curtin suggested, “Ask it for by name.”

If people can’t ask for it by name, they probably won’t ask for it at all nor try to talk about it. True, Smuckers is easy to pronounce. But I don’t agree with “With a name like Smuckers, it has to be good.” But the implication is for Smuckers to have been successful so long; it must be good despite its name.

Even if you’re in a small city & it seems everybody there knows about your store, it doesn’t mean they remember it. It doesn’t mean they’re comfortable checking it out without knowing what to expect.

Anytime anybody in your market niche thinks, talks or asks about video products the answer should be essentially the same. “ABC Video has (the deepest selection of a specific genre; is open from __ to __; 7-day rentals; the policy ‘If it doesn’t play, you don’t pay’.” “Go to ABC Video because __.”

Follow these up with things Netflix & others can’t or won’t do. Examples:
1) If a tape or DVD (rented from you) doesn’t work, customers don’t have to mail it back & wait for a replacement.
2) ABC Video will setup customers’ video equipment or find solutions, so if somebody rented a tape/disk they won’t be using up their rental period without using the tape/disk.
3) ABC Video will provide entertainment & ideas to make time spent with others special. If there aren’t significant others to spend time with, ABC Video has information to help customers find others to spend time with.
4) Some video businesses edit tapes for customers, but there may be laws prohibiting it. Example: Some who bought copies of “Titanic” paid to have Kate Winslet’s nude scene taken out.
5) If you know your inventory well enough, you may recommend movies or games for particular situations—cheer somebody up (after a break up, loss or other disappointment; to help apologize; inspire conversations (facts of life for those who are shy about talking about it), etc.

There are many things you could do to differentiate your store from competitors. You should experiment/test various things to find what most customers prefer.

My next post in this thread will help develop appealing marketing messages.

Dennis S. Vogel
Help consumers choose you; make your business different in a special, specific way. Make it special in a way they feel is important.
To help you do it, I have free marketing advice & information here -
http://www.thrivingbusiness.lakefield.net/
http://www.voy.com/31049/

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