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Subject: Social Proof--Jeweler Hosts Guys' Night--With Valet Parking


Author:
Dennis S. Vogel
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Date Posted: 17:01:16 12/03/08 Wed
In reply to: Joe 's message, "How do I start a Valet Service (parking)?" on 23:45:45 05/16/03 Fri

Sometimes, people will do something if somebody else has done it. Showing them an article, book, picture or other documents can be part of what you need to convince them your idea is valid. It’s called “social proof”.

Valet parking businesses could use an article I found as social proof to get temporary or permanent work. Multiple jobs like these—through a year—could keep a valet parking service in business.

You can print this article; show it in a laptop/notebook computer or cell phone (with an Internet connection). I don’t know if The Post-Standard will archive this article. If so, the URL may be changed.

Here’s how you may be able to find it: In some web browsers (e.g. Firefox & Flock), you can highlight text, right click it & choose from the menu to have a search engine search for the text in the Internet.

You can also do this to have a search engine search for the URL.

The article title is “Jeweler Hosts Guys' Night”, the current URL is- http://www.syracuse.com/business/index.ssf?/base/business-14/1228298304302870.xml&coll=1
Article Excerpt - “On Thursday, the Henry Wilson Jewelers store in Carousel Center mall has its 12th annual Men's Night Holiday Gala that begins long before night at 10 a.m. and continues into the night, until 10 p.m.
“New this year is courtesy valet parking at the main entrance to the mall, below the signature carousel.”

To make the valet parking offer more attractive & less expensive for a business, neighboring businesses may be recruited to join in. If these businesses serve the same niche, they can make their events more attractive to people. People's vehicles will be parked & they can enjoy retail promotions, movies, concerts, plays, parades, etc. without having to move & park again.

Sales Points- 1: An owner, of a street side store, wants enough customer traffic to make a promotion & the store successful. If prospective customers don’t find convenient parking spots, they may skip the promotion & fault the store owner for not having enough parking.

2: If weather on the day of the promotion is hot, cold, wet or otherwise unpleasant, shoppers won’t want to walk from their vehicles to a store.

3a: Most malls have big enough parking lots, but customers of other stores may park close to the mall building. Valets would park vehicles further from the building than most customers would. There’d be less competition for parking spots. Customers would be grateful for valet parking & feel less stressed.

3b: Goodwill & gratitude are hard to quantify. It may be hard to measure how much more sales volume is attributable to valet parking. Answers for a survey (described below) question can be used to determine which customers wouldn’t have shopped without the valet parking.

4: It’s harder for shoppers to feel good about buying things if they’ll have to carry their purchases across a parking lot or along a sidewalk. Valet parking would relieve them of this problem & valets can help them with their packages & bags.

5a: Sometimes, lack of security keeps people from shopping because they’re exposed to possible crime while they walk between their vehicles & stores. They feel less safe personally, their money, credit/debit cards, checks & purchases could be stolen. Valet would do the walking for shoppers.

5b: Answers for a survey (described below) question can be used to determine which customers felt safe enough to shop.

As long as a nearby parking lot is available for valets to use, they can quickly park & retrieve vehicles then return to serve more customers.

If you give parking customers & business owners postage paid reply cards, they may answer a few short, multiple choice survey questions & mail the cards on their way home.

If you give (advertising specialty imprinted) pens from business owners who want to reach your parking customers, it’ll be easier to get responses. You’ll learn what to improve, what to keep offering & what to stop. You may also have many cards as social proof for future jobs.

Note: Before the event/promotion, test a few pens to be sure they work. If they’re cheap &/or stored for a while, ink may’ve dried at the tips & will block ink in the cartridges.

If pens don’t work, customers will be frustrated & think less of you & the businesses supplying the pens.

Too often, advertising specialties are purchased, then they’re kept in a drawer. Distributing pens for a business is a good service & will help you & your customers.

If you use this idea for a few events, be sure your reply cards are colored coded or marked for the event so you’ll know when you earned the comments. If you want business owners to use your service again, it’ll help to show the reply cards from their specific events.

Here’s a tip: People may be shy about using a valet service because they don't know how much to tip the valets. A valet service I’ve used a few times has a posted sign about its tipping policy. It lets people know tips aren’t necessary because valets are paid adequately.

Other kinds of businesses employ valets. If you own a valet service, you can offer these businesses a temporary valet service. Your valets will be trained & ready to temporarily replace sick or vacationing valets. This would bring you income when your business would be idle. It’ll help you retain valets if you keep them working & well paid.

If your staff is already busy & a temporary valet is requested, you’d need to prioritize where to have valets work. You may want your temporary service to be subordinate (secondary in priority) to your main valet business. If your main business is short on staff because you supply valets for others, you may hurt your primary business.

Dennis S. Vogel
thrivingbusiness@email.com
Your success depends on having the best ideas plus the best
Implementations. You need powerful marketing
strategies & tactics. You'll find them here-
http://www.lakefield.net~thrivingbusiness/
http://www.voy.com/31049/

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