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Date Posted: 01:57:38 08/25/03 Mon
Author: Phil
Subject: Microsoft shafts Hotmail users. Is anyone surprised?

I'm getting mail bounced back from Hotmail for Evillittlebtch, so it's not just Killswitch's account that's at fault. It seems Hotmail is dying on its feet. I found the following article online a few minutes ago:



Another shoe dropped this week in Hotmail's continuing effort to convert more users to its paid service: MSN announced that Hotmail users won't be able to retrieve other email from other POP accounts for free anymore.

This latest change could well aggravate the recent spate of delivery problems publishers have had with Hotmail if users switch to other email services without updating their subscriptions.

What can you do if you're a publisher or mailing-list manager? Frankly, not much beyond understanding why your bounce rate might spike in a month or so.

You might be tempted to refuse all requests from free-service addresses. Think twice, because you might not know whether the user had a basic or premium email account.

Here are the details:

As of July 16, anyone who wants to use the popular POP forwarding service will have to buy a premium package that also provides more storage space and lifts size restrictions and the automatic cancellation if an account isn't checked every 30 days.

It's not quite the same move Yahoo! took two months ago when it moved its POP forwarding into the paid-only package. Users can't collect Yahoo! email through other email clients such as Outlook or Eudora, but they can still use Yahoo! to retrieve other email accounts.

The Hotmail delivery problems got so bad that list-host Topica took its whole system down for a day last weekend to work out the problem, which was not identified. In the past, problems have been attributed to changes in Hotmail system algorithms that created incompatibilities between the two systems.



I'd recommend anyone with a Hotmail account to get a new account elsewhere. Yahoo! is a much better service. Also, I have a few Arachnophilia mail accounts still to allocate. Killswitch and Evillittlebtch are welcome to take one each. If either of you read this, call me and I'll set it up for you.

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