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Date Posted: 1/02/04 20:52:59 GMT+10
Author: J Anderson
Subject: Re: The Takara Factor
In reply to: Goktimus Prime 's message, "Re: The Takara Factor" on 30/01/04 14:51:15 GMT+10

>Yesterday Takara sent me the spare panel, as well as a
>panel for the other side (I guess they only make them
>in pairs and have no need to send just one). Wow! What
>prompt service!
>
>I've also been sent some additional goodies for my
>troubles, but unfortunately I'm at liberty to disclose
>them here.
>
>But my hat goes off to Takara, particularly Ms.
>Kawasaki and Mr. Yamamoto. Domo arigato!

Addtionally, I've heard horror stories about Hasbro. Their typical method of dealign with a defective toy is to have you send it to them- and they either send you a replacement, or something "of equal value". Meaning you could get a spare Supreme Cheetor they have taking up room rather than a replacement.

Hasbro has the worst customer service when it comes to US toy companies. Mattel? They stand by their free replacement- albeit they just send you a free toy coupon if you end up with a broken toy, but still, you don't have to send them anything. McFarlane? bash them all you want, but Mary Kwilos, in charge of customer service, is extremely helpful. They even go so far as to send you free accessories should you break one, with no need to send the broken part back.

Of course, if it's a broken toy, then you need to send it back... but that's just reasonable business sense.

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