Re: Best Buy compared to whom? -- Margaritaville NFL Forum

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Date Posted: 13:00:57 11/12/13 Tue
Author: phan
Author Host/IP: 69.142.77.197
Subject: Re: Best Buy compared to whom?
In reply to: gg 's message, "Best Buy compared to whom?" on 12:30:58 11/12/13 Tue

>>>Actually, I'm shocked that Best Buy is still open at
>>>all.
>>
>>I am too, considering their customer service record.
>>(In my own experience, that is.)
>
>I can't think of an electronics chain I had better
>experiences with as far back as I can remember. Can
>anybody name better? With their internet price match
>policy, I would only buy electronics by mail if Best
>Buy didn't have it. The other store I shop at alot is
>Target. (Tar-jay).
>
>I sure hope Best Buy survives and their Thanksgiving
>Day opening is depressing. I hope it goes away.

Before they closed, I would go to Circuit City before Best Buy. I don't wish closing on BB, just amazed that they stayed open and CC closed. I have a metric shit ton of stories about BB's lack of customer service. Their in-store service has gotten better in recent years, and I do believe they've hired more people to work the floor. My most recent mishap with them was actually in their website and upper management. I bought software from them that was supposed to be an instant download that didn't happen. They, at first, were content to leave it at that, no refund. Their contention was that it was a problem with my computer, even though I'd downloaded software from them before. I tried endlessly to get the download to work, from my PC, my son's PC, and even from a friend's PC. Their case didn't uphold. They wanted me to bring my computer in to one of their stores to let a Geek Squad jagoff look at it. No fucking way. I told them strait up their "techs" are total amateurs and weren't coming within 5 feet of the PC I built. In the end, I went back and forth with them for months and they finally relented and refunded my money.... in form of a gift card. -_-

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Re: Best Buy compared to whom? -- Stiller, 13:04:32 11/12/13 Tue