Bizarre freezes & weird memory problems -- the transmonde laptop information page

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Subject: Bizarre freezes & weird memory problems

Author:
Kevin Armstrong

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Date Posted: 17:24:22 11/30/99 Tue

My Transmonde Vibrant (2 years old, 166mmx w/64mb ram running win95 #2) is having a serious several week long bout of sporadic, unpredictable freezes. There are random times of spontaneous rebooting. Sometimes, the ram check suggests that the computer doesn't recognize the memory card (i.e., it stops at 8mb). Sometimes it stops at 48. It stopped at 56 earlier today. Upon rebooting it recognized all 64.

In the spring, these same kinds of problems had led Transmonde's tech support folks to recommend a) reinserting the ram card and cpu, b) cleaning the contacts of the ram card with a pencil eraser, c) replacing the ram card, d) reinstalling win95 after reformatting the hard drive.

I've done all these things and still have problems. In the last 2 days I've had my university's hardware support people examine it. It had the same kind of problems for them until they reseated the memory card and "rem"ed out a Norton "navdx.exe" file from autoexec.bat. The machine then passed their hardware tests (ram, hard drive, etc.), remained operable for a couple of hours, so they brought it back to me. They hoped it was fixed but 45 minutes after being on in my office it froze up, rebooted without recognizing all the memory, didn't reboot upon turning off (waiting 10 seconds) and then turning it back on, then did reboot long enough to get into Windows 95. The tech guy said if I did have problems again that they think it might be "something about the mother board" and "perhaps the memory card slot rather than the memory cards."

Does that make sense? Is it time to get a new computer? Send it to ASE? Other suggestions? I have really liked this machine and the screen is still unbelievably sharp (no missing pixels after 2+ years!). I don't know how much a motherboard would cost or if it is a wise investment for my department.

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