Re: Have you had this experience with ASE -- the transmonde laptop information page

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Subject: Re: Have you had this experience with ASE

Author:
Frank Vorlicek

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Date Posted: 03:34:24 01/06/00 Thu
In reply to: Jeff 's message, "Re: Have you had this experience with ASE" on 13:42:50 01/05/00 Wed

Yes Jeff, I emailed them my question ref what they did, but response to date. Do these folk have a tel # you can call? (I suspect they don't give it out!) I guess we have to put up with this!

Frank

I assume you've tried emailing them at
> service@aseusa.com? Probably about as much response
> as the fax #.
>
> Jeff
>
> > I had to send in my Vivante XL for an out of warranty
> > repair. The machine came back OK and there was NO
> > charge for whatever they did, for which I was
> > obviously grateful. The machine came back without ANY
> > INDICATION as to what might have been wrong with
> it.(I
> > kind of suspect that the CMOS battery needed
> > replacement, which they might have done at no charge
> > to me).
> >
> > Do you think it is easy to find out what they did?
> TRY
> > IT and good luck. What is YOUR experience?
> >
> > I simply want to find out what they did, so that I am
> > prepared if it happens again.
> >
> > Generally speaking I am satisfied with their service,
> > but there are a few rough edges, such as a lot of
> > paperwork etc.
> > Also does anyone have their phone number?

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Replies:

Subject	Author	Date
Re: Have you had this experience with ASE	Kevin	08:11:44 01/07/00 Fri