Re: Transmonde problem and dilemma -- the transmonde laptop information page

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Subject: Re: Transmonde problem and dilemma

Author:
Jeff

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Date Posted: 23:06:11 01/09/00 Sun
In reply to: Lou 's message, "Transmonde problem and dilemma" on 16:01:31 01/09/00 Sun

I also purchased a battery for my Vivante XL. When it arrived I conditioned the battery using LEARN in the BIOS. I haven't had any problems with it.

What do you mean by " Unfortunately I was unable to get the computer to
recognize the battery?" Does this mean that the battery does not power the computer or that Windows is not reflecting a full charge? Also, when you pull the battery out and push the battery charge indicator how many LEDs light up? If you're not showing a full charge perhaps windows is not reporting it correctly. Maybe a 3rd party battery guage software if this is the case.

You indicated that you ran the Learning utility 8-10 times/battery. My experience with this utility was that it took more than 8 hours to complete. Does this mean you've spent over 130 hours with these 2 batteries? If you haven't then you've probably done something wrong.

Sorry I couldn't be more helpful.

Jeff
> On Nov 1, 99, I ordered a new battery for my
> Transmonde Vivante XL from ASE Technologies, taking
> advantage of their sale. It arrived Nov. 3.
> Unfortunately I was unable to get the computer to
> recognize the battery. After two weeks of email
> messages back and forth with a delay of 3 to 4 days
> for a response, I found out that I had to condition
> the battery from the BIOS setup. Since this was the
> first time I had a new battery and nothing in the
> package told me about this need. After being informed
> I found a line in manual describing the procedure. It
> was not in the index.
>
> After several attempts using the Battery Learning mode
> via the BIOS setting, I was still unable to use the
> battery. I received an RMA number and sent the
> battery back. After 2 1/2 weeks, I received a
> replacement. It took 2 1/2 weeks to replace the @$%^
> battery.
>
> Well after several more tries the battery and computer
> still did not work together. Now they want me to send
> both the computer and battery in for service. I keep
> asking them about turn around time and do not get a
> reply.
>
> If it takes 4 days for them to respond to email
> messages and 2 1/2 weeks to exchange a battery, what
> kind of turn-around time can I expect? I really
> cannot go more than two or three days without the
> computer. Since Tranmonde is not selling computers,
> it seems that ASE is not in too much of a hurry to
> satisfy people who spent almost $3,000 on one of their
> systems.
>
> Also, the problem started while the computer was under
> warranty but this slow response time has resulted in
> now being past the warranty period.
>
> I mailed my request for an RMA number using their form
> last Tuesday, 1/4/00 and have not received the number
> yet!
>
> According to the procedure to have the battery adapt
> to the computer all I have to do is enter the setup
> mode by pressing F2 when booting, then go to the exit
> dialog and press the Learn mode button. This has not
> worked after about 8 to 10 tries for each battery.
>
> Are thee other steps needed to adapt the battery to
> the computer. I have great concerns sending the
> computer back to them for service. I cannot be
> without it for an extended period of time and since
> they will not talk to me on the phone, I have to wait
> several days to get any sort of email response.
>
> Can anyone think of any alternatives? Have I missed
> any steps setting up the battery to work in the
> computer.

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Replies:

Subject	Author	Date
Re: Transmonde problem and dilemma	Lou	23:43:06 01/09/00 Sun
Re: Transmonde problem and dilemma -- Lou, 04:13:08 01/10/00 Mon