| Subject: Re: Transmonde problem and dilemma |
Author:
Jeff
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Date Posted: 22:05:44 01/10/00 Mon
In reply to:
Lou
's message, "Transmonde problem and dilemma" on 16:01:31 01/09/00 Sun
Lou,
I also received recently a battery for my Vivante XL. I have a few question to clarify what you posted. Do you mean your computer will not work at all with DC or that your battery meter shows less than a 100% charge. If the latter, when you pull the battery out and press the charge meter, how many LEDs light up?
If the computer works with the battery but does not show a full charge then possibly reloading the windows power managment might help.
Also isn't one of the function keys a battery guage (I can't confirm this because ASE is currently repairing my computer :-)). Maybe that can tell you something different than Windows is reporting.
I'm curious, you said that you reconditioned the batteries 8-10 times each. When I did mine it took about 8+ hours each. Did it take you over 130 hours total? Did you actually wait until the computer said the learing was complete?
Jeff
> On Nov 1, 99, I ordered a new battery for my
> Transmonde Vivante XL from ASE Technologies, taking
> advantage of their sale. It arrived Nov. 3.
> Unfortunately I was unable to get the computer to
> recognize the battery. After two weeks of email
> messages back and forth with a delay of 3 to 4 days
> for a response, I found out that I had to condition
> the battery from the BIOS setup. Since this was the
> first time I had a new battery and nothing in the
> package told me about this need. After being informed
> I found a line in manual describing the procedure. It
> was not in the index.
>
> After several attempts using the Battery Learning mode
> via the BIOS setting, I was still unable to use the
> battery. I received an RMA number and sent the
> battery back. After 2 1/2 weeks, I received a
> replacement. It took 2 1/2 weeks to replace the @$%^
> battery.
>
> Well after several more tries the battery and computer
> still did not work together. Now they want me to send
> both the computer and battery in for service. I keep
> asking them about turn around time and do not get a
> reply.
>
> If it takes 4 days for them to respond to email
> messages and 2 1/2 weeks to exchange a battery, what
> kind of turn-around time can I expect? I really
> cannot go more than two or three days without the
> computer. Since Tranmonde is not selling computers,
> it seems that ASE is not in too much of a hurry to
> satisfy people who spent almost $3,000 on one of their
> systems.
>
> Also, the problem started while the computer was under
> warranty but this slow response time has resulted in
> now being past the warranty period.
>
> I mailed my request for an RMA number using their form
> last Tuesday, 1/4/00 and have not received the number
> yet!
>
> According to the procedure to have the battery adapt
> to the computer all I have to do is enter the setup
> mode by pressing F2 when booting, then go to the exit
> dialog and press the Learn mode button. This has not
> worked after about 8 to 10 tries for each battery.
>
> Are thee other steps needed to adapt the battery to
> the computer. I have great concerns sending the
> computer back to them for service. I cannot be
> without it for an extended period of time and since
> they will not talk to me on the phone, I have to wait
> several days to get any sort of email response.
>
> Can anyone think of any alternatives? Have I missed
> any steps setting up the battery to work in the
> computer.
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