Re: ASEUSA service is very satisfactory -- the transmonde laptop information page

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Subject: Re: ASEUSA service is very satisfactory

Author:
Garrett

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Date Posted: 13:18:37 09/07/99 Tue
In reply to: Garrett 's message, "Re: ASEUSA service is very satisfactory" on 14:05:06 08/30/99 Mon

Followup -- I sent in the computer, without the receipt because I couldn't find it. They faxed back a message saying,

"Your repair cannot be processed because you are missing... A copy of your original sale receipt or extended warranty certificate... Please submit the missing item..."

This is a computer I bought 4/15/99. From the day I received it, it never could charge the battery. Tech support offered one suggestion, then ignored my e-mails for 7 weeks. Finally they did e-mail me back, and promised to do the repairs. Now the "parent company" apparently can't or won't check their customer records.

I already faxed them the Transmonde RMA where they promised to repair the computer. Still they seem to be sticking to the "no receipt, no work" policy.

To be continued!

> After I faxed the forms, I got an RMA right away! So
> far, so good. -Garrett
>
> > Reese,
> > a most reassuring message on this board. Maybe there
> > is hope! Thanks,
> > Frank Vorlicek
> >
> > > ... no complaints about the way it was
> > > handled.
> > >
> > > *STILL* a very happy Transmonde Vivante XL owner.
> > >
> > > -Reese.

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Replies:

Subject	Author	Date
Re: ASEUSA service is very satisfactory	Trent	15:58:23 09/07/99 Tue
Re: ASEUSA service is very satisfactory -- Garrett, 14:13:52 09/08/99 Wed
Re: ASEUSA service is very satisfactory	Garrett	07:35:00 09/09/99 Thu