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Date Posted: 16:01:12 11/08/06 Wed
Author: Tyler Durden
Subject: Re: Thanks for nothing Wavesport/Riversport
In reply to: Tyler Durden 's message, "Thanks for nothing Wavesport/Riversport" on 07:44:50 11/08/06 Wed

>Depite the fact that I've spent more than $1,100 with
>Riversport in Confluence Andy never acted on my
>warranty issue with my broken WS EZG (that I know of)
>and WS has deemed to stick me with a broken boat.
>
>A simple phone call would have gone a long way...
>
>I've bought five WS boats over the years and never
>bitched when they broke. It was always minor and I
>loved the boats so I just fixed 'em or bought a new
>one. The ONE TIME I ask wavesport to replace a boat on
>an issue so well known and what do they do? They tell
>me I'm SOL!
>
>As for Andy at wavesport. I took the boat to him and
>all looked good to get it replaced. Then THREE WEEKS
>later I have to drive in from Ohio to see him because
>he wouldn't replay to the multiple emails and phone
>calls I had made.
>
>So he hands me this story that he was going to work
>something out and I'll hear from him in a week or two.
>That was back in the first weeks of August. Haven't
>heard a peep since.
>
>I've been a loyal customer to both WS and Riversport
>until know. I'm too pissed off to buy anything from
>either in good concience now.
>
>Time to check out a different manufacturer and from
>now on Wilderness Voyagers has my buisiness. At least
>they have the common curtesy to return a phone call!
>
>Ok - Rant over.


Well, never mind. Riversport is all over this thing now. I appreciate Andy's resposiveness over this issue and I want to apologise to him and to RiverSport for flipping out over it.

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