Re: Tungsten T3 Frustration -- New England Palm Users Group

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Subject: Re: Tungsten T3 Frustration

Author:
Tony Searby

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Date Posted: 15:25:47 02/21/04 Sat
In reply to: Michael Steinberg 's message, "Re: Tungsten T3 Frustration" on 06:02:58 01/21/04 Wed

My daughter has a new Tungsten T3 and is experiencing the same hotsync problem as you. A replacement T3 has made no difference. Her Windows 2000 PC & new cradle hotsyncs ok with her old M505 and with my Tungsten T. Did you resolve the problems that you were having? Any information about this problem would be welcome.

>These are so hard to diagnose without seeeing the
>actual system. I have had a lot of people with
>problems trying to upgrade from one device to another.
>My only thought at this point is the old Palm software
>(desktop or Hotsync Mgr) has caused some kind of
>conflict, causing the new device not to be recognized.
>The only suggestion I have right now is to try to find
>another machine and do a brand new install from
>scratch. If the install works, it says the problem is
>on your PC, not the hardware.
>
>How did you delete the old Palm software? Did you
>delete both the desktop and the hotsync mgr? Did you
>save your data (address book, data book, etc)?
>
>>Sorry - here are some more details;
>>The computer is Gateway G6-333.
>>I had a Palm M515 hooked up before.
>>I tried installing the software both ways - first
>>updating from the existing, then completely wiping out
>>everything and doing a clean install.
>>I'm trying to Sync with the Palm Desktop.
>>The hotsync manager seems to be set up correctly.
>>Thanks again
>>George
>>>I hate to keep saying it, but details really help
>>>here. What I have is:
>>>T3
>>>Win 98
>>>USB
>>>
>>>- You say when you try to hotsync, it appears both
>the
>>>T3 and the PC are trying to connect (you get some
>>>indication on both sides). Exactly what does the T3
>>>say before the failure?
>>>- Did you verify that the hotsync ID's match?
>>>- Are you syncing with Palm Desktop or Outlook?
>>>- If Palm Desktop, did you install over the existing
>>>version?
>>>- If you deleted the previous version, what about the
>>>data (address book, date book, etc).
>>>- Does the hotsync manager appear to be set up
>>>properly?
>>>- What model Palm were you using previously?
>>>- What make and model PC?
>>>
>>>>Long story short - new Tungsten T3 - installed
>>>>software (Win98), couldn't hot sync. Looked like USB
>>>>connection was OK because the computer recognized
>>that
>>>>I was starting a hot sync, but T3 got hung up and
>>>>gave message that said that the connection was lost,
>>>>and that I should check the setup. Three long calls
>>to
>>>>Palm where they basically told me the same thing
>each
>>>>time (reinstall software, hard reset on the handheld
>>-
>>>>get rid of any old palm software) and each time it
>>>>didn't work. Returned T3 and got new one. Same
>thing.
>>>>Thoughts? I'd be very grateful.
>>>>-George

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