Re: Tungsten T3 Frustration -- New England Palm Users Group

[ Show ]

Support VoyForums

[ Shrink ]

VoyForums Announcement: Programming and providing support for this service has been a labor of love since 1997. We are one of the few services online who values our users' privacy, and have never sold your information. We have even fought hard to defend your privacy in legal cases; however, we've done it with almost no financial support -- paying out of pocket to continue providing the service. Due to the issues imposed on us by advertisers, we also stopped hosting most ads on the forums many years ago. We hope you appreciate our efforts.

Show your support by donating any amount. (Note: We are still technically a for-profit company, so your contribution is not tax-deductible.) PayPal Acct: Feedback:

Donate to VoyForums (PayPal):

[ Login ] [ Main index ] [ Post a new message ] [ Search | Check update time | Archives: 1, 2, [3] ]

Subject: Re: Tungsten T3 Frustration

Author:
Michael Steinberg

[ Next Thread | Previous Thread | Next Message | Previous Message ]

Date Posted: 06:02:58 01/21/04 Wed
In reply to: George Knight 's message, "Re: Tungsten T3 Frustration" on 18:29:49 01/20/04 Tue

These are so hard to diagnose without seeeing the actual system. I have had a lot of people with problems trying to upgrade from one device to another. My only thought at this point is the old Palm software (desktop or Hotsync Mgr) has caused some kind of conflict, causing the new device not to be recognized. The only suggestion I have right now is to try to find another machine and do a brand new install from scratch. If the install works, it says the problem is on your PC, not the hardware.

How did you delete the old Palm software? Did you delete both the desktop and the hotsync mgr? Did you save your data (address book, data book, etc)?

>Sorry - here are some more details;
>The computer is Gateway G6-333.
>I had a Palm M515 hooked up before.
>I tried installing the software both ways - first
>updating from the existing, then completely wiping out
>everything and doing a clean install.
>I'm trying to Sync with the Palm Desktop.
>The hotsync manager seems to be set up correctly.
>Thanks again
>George
>>I hate to keep saying it, but details really help
>>here. What I have is:
>>T3
>>Win 98
>>USB
>>
>>- You say when you try to hotsync, it appears both the
>>T3 and the PC are trying to connect (you get some
>>indication on both sides). Exactly what does the T3
>>say before the failure?
>>- Did you verify that the hotsync ID's match?
>>- Are you syncing with Palm Desktop or Outlook?
>>- If Palm Desktop, did you install over the existing
>>version?
>>- If you deleted the previous version, what about the
>>data (address book, date book, etc).
>>- Does the hotsync manager appear to be set up
>>properly?
>>- What model Palm were you using previously?
>>- What make and model PC?
>>
>>>Long story short - new Tungsten T3 - installed
>>>software (Win98), couldn't hot sync. Looked like USB
>>>connection was OK because the computer recognized
>that
>>>I was starting a hot sync, but T3 got hung up and
>>>gave message that said that the connection was lost,
>>>and that I should check the setup. Three long calls
>to
>>>Palm where they basically told me the same thing each
>>>time (reinstall software, hard reset on the handheld
>-
>>>get rid of any old palm software) and each time it
>>>didn't work. Returned T3 and got new one. Same thing.
>>>Thoughts? I'd be very grateful.
>>>-George

[ Next Thread | Previous Thread | Next Message | Previous Message ]

Replies:

Subject	Author	Date
Re: Tungsten T3 Frustration	Tony Searby	15:25:47 02/21/04 Sat