Re: How does Sync Manager know one Palm from another? -- New England Palm Users Group

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Subject: Re: How does Sync Manager know one Palm from another?

Author:
Andrew Garvin

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Date Posted: 16:31:04 09/07/04 Tue
In reply to: Michael Steinberg 's message, "Re: How does Sync Manager know one Palm from another?" on 12:06:04 09/07/04 Tue

>Let's start with a few questions:
>
> What model Palm devices and Palm OS's are we talking about?
Tungsten T2s running Palm OS version 5.2.1
>
> What are you syncing with: Palm Desktop, Outlook, or something else? What version?
Palm Desktop Sync Manager version 4.1.0
>
> What OS is the PC running?
Windows XP

> When you say "the Sync Manager complains", What error message are you getting exactly?
I don't know exactly because I wasn't present for the original fiasco, but I'm trying to find out. Before I consider recreating the situation to get the exact error message (doing the recreation could complicate matters since I'd have to have someone else do it), I'd like you to understand the overall issue better. Please read the rest of this reply to your questions...
>
> Let me see if I understand the situation. You have two devices, one with ID "X" and the other with ID "Y". First you sync each one with no problem. Then, for some reason, you changed the ID of "Y" to "X", but are unable to sync?

Yes and no. You correctly reiterated my simplified model of what occurred. The are actually 75 devices and the renaming of the one was accidental. The real goal is to determine the "original" name of the device that got renamed.

There are some additional factors that make it impossible to simply inventory all 75 devices, find the two with the same name, and then try to figure out which of the two started its life with a different name. We were basing our search on the evidence that the Palm Desktop Sync Manager seems to know more about the identity of a device than its name. If we can tease some more fixed identification (e.g., device serial numbers) out of the sync files stored on the PC, we think we can reconstruct what happened.

If you can think of a way to unravel this that does not necessitate understanding the relationship between name and serial number, that's great.

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