Re: Can't reinstall Palm Desktop Sofware (M515) -- New England Palm Users Group

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Subject: Re: Can't reinstall Palm Desktop Sofware (M515)

Author:
Andrea

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Date Posted: 16:30:48 01/11/04 Sun
In reply to: Andrea 's message, "Re: Can't reinstall Palm Desktop Sofware (M515)" on 13:54:42 01/11/04 Sun

Just an update: I solved the problem. For some reason, the installation had 3rd party conduits checked off as a default, and I wasn't paying attention. Once I changed that, the software installed and I've been able to hot sync. Now on to figuring out why my antivirus program won't install!

>I reinstalled Win98 from my own cabs files (don't have
>the CD)over the old one, which had crashed. I didn't
>format the drive. I did uninstall the Palm program
>once it didn't work and reinstalled it again. I was
>thinking of conflicts too, but I don't know what. I
>tried to install a new version of Norton Antivirus
>today BEFORE the Palm desktop. The old version
>wouldn't work after the crash and it was time to
>upgrade anyway. I got several error messages and
>followed the instructions to fix them (which could be
>the conflict) and now I'm rebooting without those
>errors but getting an IPF in Module MSI.DLL
>@0167.01743ea8. I reinstalled MSI but can't resolve
>the problem, and am hoping that Symantic can in this
>lifetime! Maybe that's part of the Palm problem?
>
>Andrea
>
>>I'm not the greatest when it comes to Desktop support,
>>but I have a question. Did you reinstall Win98 and the
>>Palm Desktop over the existing program(s) or did you
>>completely format the drive and start from scratch.
>>I'm trying to determine if there maybe conflicting
>>files on the drive, which can cause problems.
>>
>>>I had to reinstall Windows98 and now my Palm Desktop
>>>software won't work (version 4.01). I reinstalled it
>>>and get a request for a user name. When I give one,
>it
>>>tells me it's illegal or the user directory could not
>>>be created. I can't access the desktop software
>>>itself. I tried installing into a separate directory
>>>but had the same problem. HELP!

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