Re: Hot Sync Probs with Tungsten T3 -- New England Palm Users Group

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Subject: Re: Hot Sync Probs with Tungsten T3

Author:
Michael Steinberg

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Date Posted: 08:19:17 01/15/04 Thu
In reply to: George Knight 's message, "Re: Hot Sync Probs with Tungsten T3" on 06:35:34 01/15/04 Thu

It sounds like you have done everything right. If the unit is brand new (within the return period), I would take it back to the place of purchase and get a replacment/refund.

If its past the return period, then I would get Palmone to send you a replacment.

>I've tried the starting-from-scratch route and it
>doesn't seem to work.
>Here are more details:
>-It's Windows 98
>-Windows does seem to recognize the Palm & cradle
>through USB (the "new hardware" screen comes up when I
>HotSync fo rthe first time afetr reinstalling
>everything)
>-The HotSync manager icon does pop up when I hit the
>HotSync button on the cradle, and it asks me which
>Profile I want to use (there's only one).
>-I'm syncing to Palm desktop, not Outlook
>-I believe the conduits are set up correctly
>Thanks
>-George
>
>
>>Because your dealing with a brand new set up, my
>>recommendation would also be start from scratch.
>>Uninstall the software, unplug the unit and follow the
>>instructions from the beginning. Also, please answer
>>these questions?
>>
>>- What Windows OS are you using?
>>- Does the Windows version recognize the Palm cradle
>>when you plug it in to the USB port?
>>- Are you syncing to Palm Desktop or Outlook?
>>- If Palm Desktop, Does you Hotsync ID on the Palm
>>Desktop match the T3?
>>- Does the Hotsync Manager icon appearing in your
>>Windows icon try?
>>- Are the hotsync conduits all setup properly?
>>
>>>Trying to get my wife's new Tungsten T3 up and
>>>running, and have not been able to Hot Sync. I've
>>>called Palm three times, and have done everything
>>>they've asked (reinstall Palm software, hard reset
>for
>>>palm, unplug USB, etc.).
>>>When I hit the Hot Sync button on the cradle, it
>>>sounds like it's starting to Sync, and Hot Sync
>>>manager starts on the PC, but I never get animation
>on
>>>the three icons on the PDA screen, and after a while
>I
>>>get a message on the PDA that says that the conection
>>>between handheld and computer has been lost. Any
>>>thoughts or recommendations of things to try?
>>>
>>>Thanks!
>>>George

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