Re: Questions -- New England Palm Users Group

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Subject: Re: Questions

Author:
Michael Steinberg

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Date Posted: 12:23:42 01/18/04 Sun
In reply to: red ink 's message, "Palm M505 will not sync using xp home edition" on 20:51:15 01/17/04 Sat

- Is the 505 fully charged?
- Can I presume the M505 worked properly on your previous PC?
- Is the M505/cradle recognized by XP? (When you pluged them in the first time, did XP respond by identifing them?)
- Hotsync by serial or USB?
- Do you have the Palm hotsync icon in the Windows icon tray?
- Are all of the conduits properly set?
- Do the hotsync ID's on the 505 and the desktop program match?
- Did you verify that this 505 cradle is not one of the units involved with the electrostatic discharge (ESD) problem:
http://www.palmone.com/us/support/m50XUSBcradle.html
- Did you upgrade the Palm desktop over the existing version?
- When you push the hotsync button on the 505 cradle, is there any indication from the PC that they are communicating (ie a pop up screen)?
- What make and Model PC?

>HELP . Each time I try to sync I recv'd the following
>message: The connection between your handheld and he
>desktop could not be established please check your set
>up and try again.
>
>I have gone through my manual and checked my set up.
>called Palmone tech support twice and have surfed all
>over Microsoft web site. Asa result I have
>
>Upgraded palm desk top software to 4.1 from 4.0.1
>Dowloaded xp service pack 1
>
>I think its my Drivers that are not matching somehow
>and Im not sure how to fix. the service pack says I
>upgraded my driver to 5.1.2600.1101 but when I check
>my driver through the divicer manager it stil shows
>the old driver version 5.1.2600.0. Can any one help..

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