Re: After Sales support? -- Har-Bal Tech Tips and Suggestions

[ Show ]

Support VoyForums

[ Shrink ]

VoyForums Announcement: Programming and providing support for this service has been a labor of love since 1997. We are one of the few services online who values our users' privacy, and have never sold your information. We have even fought hard to defend your privacy in legal cases; however, we've done it with almost no financial support -- paying out of pocket to continue providing the service. Due to the issues imposed on us by advertisers, we also stopped hosting most ads on the forums many years ago. We hope you appreciate our efforts.

Show your support by donating any amount. (Note: We are still technically a for-profit company, so your contribution is not tax-deductible.) PayPal Acct: Feedback:

Donate to VoyForums (PayPal):

[ Login ] [ Contact Forum Admin ] [ Main index ] [ Post a new message ] [ Search | Check update time | Archives: 1, [2] ]

Subject: Re: After Sales support?

Author:
Har-Bal

[ Next Thread | Previous Thread | Next Message | Previous Message ]

Date Posted: 15:09:39 09/11/03 Thu
In reply to: Wurd 's message, "After Sales support?" on 03:37:45 09/11/03 Thu

>Okay this probably has been asked before but I may be
>purchasing HarBal very soon as I think it is a great
>piece of software BUT what is the policy on upgrades?
>
>I think there is room for improvement in this program
>and I hear upgrades are on the way. What happens if I
>purchase the software and find an upgrade comes out a
>few weeks later. Will I be entitled to free upgrades
>in the future?

Whether you will be entitled to a free upgrade will depend upon the nature of the release. Bug fix releases will be free of charge and some minor enhancement work will be too.
Major upgrades will require purchasing but at a reduced rate taking into account your other software purchases. As far as major upgrades are concerned, it is highly unlikely that you will purchase the current version to then only find out that the new version is released the following week. We will publicise it fully.

In any case, under these circumstances the price you pay for the upgrade will not be excessive.

[ Next Thread | Previous Thread | Next Message | Previous Message ]