My answers ( This time I actually answered) -- NEDC Peer Group

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Subject: My answers ( This time I actually answered)

Author:
Bill

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Date Posted: 02:57:42 04/13/01 Fri
In reply to: Bill 's message, "some questions" on 02:44:38 04/13/01 Fri

What do employees want most? : TIME
(The day of employees' major concern being money is not today. Today's employees want time off. They want the option of not working overtime. They want vacation. This is listed as more important than money on recent surveys.

What do Customers want most? : TIME
Same answer: Customers want more time to do what they want to do. They want convenient and quick service. They live by a hardfast rule: 'Never put off till tomorrow what can be avioded alltogether' In the decision between what company to patronize the consumer will pick the one that makes it easiest for them. If there is one that does ALL the work and I don't even have to think about it ever again, all the better.

What are employees and customers willing to pay for? :
NOT time. As important as time and convience is for consumers and employees, they still will take the cheaper product and the higher-paying job almost every time. So time can't be the only draw to your company it is just what hooks them.
While people aren't willing to pay more for time and convience, they are very willing to convince themselves that other facets of the company make it a good price. Their willingness to convince themselves of this is because of the attraction of time and convenience but they won't admit that That is the real reason they like the company.

>What are employees willing to pay for ?
>What are employees looking for?
>
>
>What do customers want most What are customers
>willing to return for. what are customers willing
>to pay for and what are customers looking for
>are questions that need answered as well and probably
>have the same answers as the previous ones.

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Replies:

Subject	Author	Date
Re: My answers ( continuation )	Bill	03:18:14 04/13/01 Fri