Re: Vx won't sync -- DPUG Message Board

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Subject: Re: Vx won't sync

Author:
crusho8

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Date Posted: 19:51:51 05/14/04 Fri
In reply to: Bob Chmara 's message, "Vx won't sync" on 19:25:16 04/05/02 Fri

>I last synched successfully a few days ago (I use
>Outlook 2000). Now, HotSync seems unable to determine
>the User. I changed nothing on my Palm or on my PC
>but the following morning it would not synch.
>
>On the PC the HotSync Progress dialog appears but the
>User: field is blank. On the Palm, the HotSync screen
>appears but gets stuck at the "Connecting with the
>desktop using Direct Serial" message. The PC and the
>Palm are at least initiating a session but that's as
>far as it goes. After a short time, it times out and
>I get the HotSync Problem dialog.
>
>I've restarted my PC and reset the Palm, but that
>didn't help. I've checked the connections, all were
>tight but I unplugged them and re-connected them just
>to be sure.
>
>I sent Palm support an e-mail, they suggested:
>1) Checking the connection in the cradle
>2) Lowering the connection speed
>3) Refreshing the ConnectionDB file
>
>I followed their instructions on all three suggestions
>but no joy. Earlier today, I uninstalled the Palm
>Desktop and re-installed it. I also took the
>opportunity to upgrade to the lastest Desktop software
>and HotSync 4.0. I'm still getting the same error.
>That suggests to me that the problem is on the Palm,
>perhaps the user info somehow got corrupt.
>
>Vx, PalmOS v3.5
>W2K and Outlook 2000
>Serial Cradle on Com2
>
>Any help would be appreciated!
>
>Thanks,
>Bob Chmara

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