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Date Posted: 12:27:31 03/19/01 Mon
Author: GALACTOR
Subject: Thanks Michael
In reply to: Michael 's message, "Things that make you go "hhhmmmmm"" on 09:15:42 03/19/01 Mon

I enjoyed your post, thanks.......



>I've been thinking about Chaz for a little bit today
>and thought I'd give a little excerpt from "Life As
>Mike See's It". I have worked in sales and service
>related companies for most of my adult life so I have
>seen a rather diverse section of the country. One
>thing I have yet to find is a one sided story.
>
>Rarely have I found customers return items and tell
>the truth about why it is being returned. Most
>customers for some reason have to jazz things up and
>personnally attack the companies 1. quailty control 2.
>management 3. lack of service. Even though these
>things were being said I had to learn to ask the right
>questions to 1. calm the customer down 2. find the
>real problem and 3. help the customer find a
>satisfactory solution. Sometimes it was replacing an
>item, sometimes it was accepting a return. I would
>say that in 75 percent of these cases it was a matter
>of cost than anything else. So when customers scream
>poor workmanship or poor service or poor whatever you
>have to look beneath the verbal abuse and find what is
>really going on.
>
>As far as the patent number is concerned, I have never
>seen the original patent blue prints for that number.
>Nor have I seen the blue prints for the club that is
>manufactured. As far as I'm concerned this is hear
>say which has never been substantiated. Out of sheer
>curiosity I am thinking of trying to obtain a set of
>plans.
>
>Where Jack K. is in question (did he get fired or did
>he leave NG Corp?). It doesn't really matter.
>Whenever a company is bought out by someone else harsh
>feeling are bound to arise. Since this is an internal
>thing with the company we will never know for sure,
>nor should we care over much. Who really cares when
>my employment situation changes other than my wife?
>So why should I care about Jack? All's fair in
>business
>
>What about the heads falling off of clubs newly made
>you ask? Well I have to tell you that I had a 975
>dollar set of Ben Hogan irons do the same thing to me.
> I was upset but being in sales I looked into the
>problem. The problem was two fold. 1. The person in
>the factory didn't glue them to company specs and 2. I
>allowed water to get up in the hosel when I washed
>them. So I have to accept some responsibility
>allthough it was a factory defect. You can't possibly
>expect a companies factory to perform 100 percent
>without error. That standard is impossible.
>
>Lastly, it has been my expierence that an unhappy
>customer will tell all his friends, family and
>nieghbors about the bad company but in a couple of
>weeks it's life as usual. The only times I've seen
>very vocal behavior go on for an extended period was
>in the case of disgruntaled employees.
>
>The point is 1. golf is fun 2. SA style swings are
>easier to learn. 3. The weather is sunshiney and it's
>time to go play a round with clubs I'm happy with and
>a swing I can count on. This is all that really
>matters in life anyway. Don't you think?

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Replies:

  • The NG Patent #5803827 Specs. -- Chazman, 12:34:00 03/19/01 Mon
  • Changes to patents are allowed -- Morry, 12:58:33 03/19/01 Mon
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