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| Subject: Re: If it's lower than imperative, educate the prospects | |
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Author: Dennis S. Vogel |
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Date Posted: 16:37:33 09/13/06 Wed In reply to: Sam 's message, "If it's lower than imperative, educate the prospects" on 12:36:22 09/12/06 Tue Hi Sam, What you wrote is valid without invalidating what I wrote. I didn’t have the space in about 2 pages of text (the size of many of my posts) to put in a longer explanation. The thread—my explanations—went on longer than I anticipated as I tried to include enough information to cover the subject. Plus the products, Sims & I were focusing on, are quite well known. Sims would just need to educate prospects about the advantage of selling those, instead of another product line. (2 document pages are somewhat easy to read in a monitor screen & easy to print on both sides of paper sheets.) Educating prospects is valuable, but it’s also expensive. Long sales copy—or other presentations—requires some expense to produce & deliver. For many small businesses, it’s necessary because many big competitors, especially discount retailers, sell things their target markets know about. So, discounters tend to use pictures with product names & prices; it’s not what I consider educational sales copy. Big discounters don’t pay much of a percentage of their total revenues, if anything, for sales copy writing, sales staff or sales training Based on what Clayton Christensen wrote, this makes it necessary for small businesses to innovate. Big companies can’t afford to sell new market innovations because of the low demand & profit. Demand may be low because prospects don’t know a product/service exists or companies don’t know who will use a product/service or how they’ll use it. It’s hard to inspire demand in a nonexistent target market. Plus, to expand on what I wrote in the post you replied to, some prospects don’t want to hear about things they THINK they know about. Those, who realize (admit) they don’t know something, may figure learning about ANOTHER product/service isn’t worthwhile. They tend to think they survived without it already, so it’s not necessary. So, some prospects won’t be educated anymore. No matter how limited or screwed up their beliefs are, they won’t accept anything more. It’s why I used the example of the smoking Bingo player who thinks it’s not possible to play Bingo for 4 hours without smoking. That’s STUPID! I did it when I was 17 years old. & I even won $100. I quit playing after that because for me Bingo is boring (despite winning once). I survived for more than 46 years without smoking. But some refuse to try it. Or they can claim they quit any time. They know they can because they’ve quit a few times already. 8^{ People keep doing what hasn’t killed them because they’re still alive to do it. So, education isn’t always accepted, until it’s too late. Persistence is very important in selling, but so is moving on to help those who want to be helped. It’s why I figure a marketer/sales professional needs to determine when extra effort would be wasted. If somebody thinks s/he knows enough about a product/service & thinks owning it isn’t imperative, it’s time to move on. Maybe s/he’ll buy in the future, but applying extra effort (high pressure as some call it) now, means there’s less time & energy left to serve those who want to be served. Persisting in trying to sell to the same prospects (maybe those who are outgrowing their need & need something else) can mean not finding & serving new prospects who may not know how they’d use a product/service result. But a problem is: This entails educating suspects, some of whom are sure they know how to use a product/service result (even if they’re wrong) In these cases, we (marketers) need the education so we’ll know which “students” can use what we “teach.” I know teachers tend to “appear” when they’re needed, but students don’t always look for teachers until they learn enough to know they don’t know enough. In “Innovation & Entrepreneurship,” Peter Drucker reported cases of “unexpected successes.” Businesses resisted their real target markets. People & organizations found they needed products, but since these target markets weren’t in the businesses’ plans, sales reps & executives didn’t want to sell to them. Because the TARGET MARKETS persisted, they were adopted. Drucker wrote, “The greatest danger for the new venture is to ‘know better’ than the customer what the product or service should be, how it should be bought & what it should be used for. Above all, the new venture needs willingness to see the unexpected success as an opportunity rather than as an affront to its expertise. & it needs to accept the elementary axiom of marketing: Businesses are not paid to reform customers. They are paid to satisfy customers.” He also reported cases of established companies (with reputations to uphold) trying to quash new uses by unexpected target markets. While we’re educating, we should be open to education from “students” who seem to have nothing to teach us. (I figured out some things teachers didn’t realize, some even admitted it.) If we’re too set on educating (“reforming”), we probably won’t be ready to learn & be reformed. If I misunderstood what you wrote, please let me know. I think you’re already comfortable indicating what I haven’t fully explained. I’m still learning & I hope I’m humble to be reformed. Thank you for the chance to explain this. Some would just read it & not bother. Dennis S. Vogel thrivingbusiness@email.com You can get what you want if help enough others get what they want. But this only works if you can convince them they want it. You won’t sell anything to everybody. You can easily learn to sell more often by reading my free marketing information. You’ll find it when you use this forum, plus this link. http://www.lakefield.net/~thrivingbusiness/ [ Next Thread | Previous Thread | Next Message | Previous Message ] |
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