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Date Posted: 19:03:44 05/07/02 Tue
Author: Rita
Subject: May 7, 2002

May 7, 2002 Tuesday

Yesterday I had received e-mail from AT&T to update my Internet. The service had gone from $7 a month with unlimited service to $10.95 for 75 hours. The $7 a month service was cancelled when I signed up for the AT&T service to be my regular local phone company.

The AT&T local service was to be $31.00+ per month. The new AT&T service was replacing my Ameritech $22.99 per month service (last payment paid on April 15, 2002 advance payment for service). It took three phone calls to AT&T to explain to each party that I had sent a check on May 6, 2002 for $12.00. My question was what was the $12.00 bill for? The reply was that the $12.00 charge was for a month of free phone service. Yet, I had received no credit from Ameritech since the phone service was paid in advance.

After the third phone call, it was clearly explained that my changing from Ameritech to AT&T automatically removed my 7/7 service, and that changing from Ameritech to AT&T would be $9 a month increase, and that my Internet service time was decreased with a price increase.

I called Ameritech to reinstate my local phone service. I was told that the FCC regulation required that all customer information be removed as soon as the customer/subscriber changed companies. Therefore the advance payment had disappeared, along with all the information from 1977 to April 15, 2002 (the day that I had sent the advance payment). It wasn’t that long ago that people could use utilities companies as a credit reference. This would be an example of 25 years of phone service reference disappeared along with the required advance payment for phone service.

In Oakland County communication had always been a big problem because of the “let the public beware” attitude.

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