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Date Posted: 07:42:47 03/13/00 Mon
Author: Michel
Subject: Re: telephone helpdesk database system in delphi
In reply to: Dave 's message, "telephone helpdesk database system in delphi" on 06:13:04 03/13/00 Mon


Dear Dave,

Just a reminder, this is a support forum for the Envision Image Library. I don't really mind other Delphi questions, but you'll certainly get better advise on the borland newsgroups.

About your question, your requirements define quite a large application. If it is for your own use, I'd recommend finding an existing software; it will save you weeks of development time. If this is a product you want to develop you have a lot of decisions to make:

1. Which database engine? Use the BDE or other replacements, see <a rel=nofollow target=_blank href="http://www.kylecordes.com">http://www.kylecordes.com</a>

2. Data entry third party components? You may use standard Delphi controls, but third party components will help, ie, InfoPower, <a rel=nofollow target=_blank href="http://www.woll2woll.com,">http://www.woll2woll.com,</a> and Orpheus, <a rel=nofollow target=_blank href="http://www.turbopower.com.">http://www.turbopower.com.</a> RxLib www.rxlib.com may also help.

3. Report components, There is QuickReports with Delphi, but there are many others, Ace, Nevrona, Shazam, just of the top of my head.

I hope this gives you some starting pointers.

Best regards,

Michel

> Can anyone give me some delphi source code to produce
> a database to do the requirements below:
>
> If possible using simple code.
>
> 1)Enter a customer reference number to bring up a
> customer record and if the customer reference number
> is not available alternative key is to be used. If
> customer is new then new customer reference and record
> is to be produced.
>
> 2)A database of problems and solutions is to be kept
> to assist helpdesk operators.
>
> 3)Some background printing facility fo customer lists
> and customer questons and solutions to be provided.
>
> 4)Frequently asked questions to be emailed some where
> automatically.
>
> 5)A record is to be kept of each operator's shifts
> with log-on and log-off times and dates.
>
> 6)Reports of weekly statistics are required showing
> for
> each operator,number and percentage of calls answered
> by the operator without being referred to technical
> staff.

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