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Date Posted: 09:06:27 06/07/00 Wed
Author: Rita
Subject: Re: Organizing
In reply to: Donna B. 's message, "Re: Organizing" on 06:28:31 06/07/00 Wed

Donna,

When I first started out 3.5 years ago, I only had what you mentioned. But as prices, pets etc change I stopped printing up expensive brochures and instead do a quarterly newsletter. (I did not do one this last quarter but instead sent a copy of The World with copies of 2 newspaper articles that were written about Critter's in May)
My clients both new & old have complimented me on my professionalism & remarked how organized I am. (I think it comforts them)
You don't mention anything about an Emergency Flyer, Daily Diary (log) or a Feedback Form. These are forms I've implimented this year & my clients have praised me for them with words, referrals & tips!! I also keep a seperate Vet Auth (which yes is worded in contract) in case something does happen to the pet & I can take it to Vet with pet, saves time and energy in an emergency.
Also on consultations, when perspective clients see the work/detail involved they never spaz over prices & I haven't lost one yet...
We all work for ourselves & find a system that works best for us. My motto is CYA ;)
Ps Will soon be featured on the NBC affiliate News (WMC) in Memphis & the producer was knocked out by my Presentation Book & how closely I paid to details. Spent 1.5 hours filming May 26th, will be edited down to 1:15 feature segment ;) They are also going to use me for a little clip on their story on TYDTWD!!

Rita
Critter's Pet & Horse Sitting
www.go.to/petsit

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