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Subject: Agreed


Author:
Strawberry Pez
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Date Posted: 13:43:06 08/10/06 Thu
In reply to: Laura 's message, "good, hate people taking it out on the wrong people!" on 13:37:09 08/10/06 Thu

it's pointless having a go at the airport staff - the situation is probably worse for them, having to repeat the same information over and over again.

Put my time in as customer services rep over a number of years in the past, so I know just what you mean Laura - but sometimes people just need to let off steam and rant at the wrong people because they can't get to the right ones. Hence why I believe customer service jobs to be vastly underpaid, since they are the shield between the people that cause the FUBARs and the public that are frustrated by them.

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