Re: Has anyone actually delt with ASE? -- the transmonde laptop information page

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Subject: Re: Has anyone actually delt with ASE?

Author:
Harry S. Gerla

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Date Posted: 19:34:13 10/27/99 Wed
In reply to: Guy 's message, "Has anyone actually delt with ASE?" on 15:40:51 10/27/99 Wed

> Has anyone sent their Transmonde in for repair either
> warranty onr not? Has anyone ordered and received
> accessories?
>
> I have a full year of warranty left on my Vivante XL.
> I had just renewed it about 2 weeks before they went
> under. I just want to know if ASE is legit and handles
> repairs (and handles accessories) without much hassle.
> I am suspicious in the way they have isolated
> themselves by limiting the way you can correspond with
> them and how they only accecpt cashiers check or money
> order for accessories.
>
> I would like to know if I am still covered under
> warranty and if I send my computer to them when if
> ever will I get it back.

I don't know about warranty work by ASE. However, I did order accessories for my Vivante SE from them (an extra AC power supply adaptor and a port replicator). I sent off my order and my money order and within a week (including transit time from OH to CA) I had my order.

That's my experience.

Hope this helps.

Harry S. Gerla

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Replies:

Subject	Author	Date
Re: Has anyone actually delt with ASE?	Sam Hankin	09:18:46 10/29/99 Fri